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Bielski's avatar
Bielski
Tutor
Jan 02, 2019
Solved

Orbi Throttling Wired Ethernet connection

I noticed this morning that our RBR40 seems to be throttling our 200 Mbps Interenet speeds down to about 90 Mbps on the wired connections around my home.  Wifi is at 200Mbps+. I did separate multiple speed tests on my iMac and also on my Apple TVs that that have wired connections.  I've rebooted the Orbi, my Spectrum cable mode, and my iMac and nothing has solved the throttling.  Does anyone have anything I can try before doing a factory reset?  It really is crazy that Netgear offers absolutely ZERO free support for their products.  Thanks!!

  • ekhalil FURRYe38 , After borrowing a thunderbolt to giagbit adapter, a usb-c to gigabit adapter and a very long cat 6 cable, I think I was able to determine that there may be a problem with the CAT 6 cable running from the RBR40 to the jack in my office.  I connected the long CAT6 directly from my RBR40 to my Imac and got full speeds and 1000baset hardware.  I connected my Macbook to the RBR40 and got full speed.  I then connected my Macbook to the jack in my office and got 90mbps and 100baset hardware.  I'm going to change the connector on the old CAT 6 and see if that restores full speeds.  In the mean time wi-fi gives me full speed.

40 Replies


  • Bielski wrote:

    I noticed this morning that our RBR40 seems to be throttling our 200 Mbps Interenet speeds down to about 90 Mbps on the wired connections around my home.  Wifi is at 200Mbps+. I did separate multiple speed tests on my iMac and also on my Apple TVs that that have wired connections.  I've rebooted the Orbi, my Spectrum cable mode, and my iMac and nothing has solved the throttling.  Does anyone have anything I can try before doing a factory reset?  It really is crazy that Netgear offers absolutely ZERO free support for their products.  Thanks!!


    1) Do the wired device get IP addresses from Orbi or from the Spectrum modem/router? Please check the IP addresses of those wired devices and compare them with what you see on the wireless devices. If they are in different ranges then this can be an issue caused by the Spectrum modem is not just a modem but also a router.

    2) What other wired devices do you have in the network? Do you have any wired speakers (e.g. Sonos) connected to Orbi?

    • Bielski's avatar
      Bielski
      Tutor

      Thanks for the reply - 

      1) Do the wired device get IP addresses from Orbi or from the Spectrum modem/router? Please check the IP addresses of those wired devices and compare them with what you see on the wireless devices. If they are in different ranges then this can be an issue caused by the Spectrum modem is not just a modem but also a router. - The IP addresses all seem to be coming from the same place (Orbi.)  They are all in the 192.168.1.1-255 range.  Our modem is just a modem only.  We previously had a separate router that was connected to it that the Orbi replaced to boost our Wi-Fi.

      2) What other wired devices do you have in the network? Do you have any wired speakers (e.g. Sonos) connected to Orbi? I also tested my hardwired Apple TV and they are also exhibiting the same throttling on Ethernet, but full speeds on Wi-Fi.

      • ekhalil's avatar
        ekhalil
        Master

        - Do you see the same throttling issue if the wired devices is connected to the Router the same way that when it's connected to the Satellites?

        - The issue can be caused by one wired device. Please try to disconnect all wired devices and connect them one by one and see if you can identify a "bad" device. 

         

  • What is the Mfr and model# of the ISP modem the NG router is connected too? 


    Bielski wrote:

    I noticed this morning that our RBR40 seems to be throttling our 200 Mbps Interenet speeds down to about 90 Mbps on the wired connections around my home.  Wifi is at 200Mbps+. I did separate multiple speed tests on my iMac and also on my Apple TVs that that have wired connections.  I've rebooted the Orbi, my Spectrum cable mode, and my iMac and nothing has solved the throttling.  Does anyone have anything I can try before doing a factory reset?  It really is crazy that Netgear offers absolutely ZERO free support for their products.  Thanks!!


     

    • Bielski's avatar
      Bielski
      Tutor

      What is the Mfr and model# of the ISP modem the NG router is connected too? 

       

      Technicolor MTA DPC3216 Telephony 

       

      I've had the system since June 2018.  Speeds have been running above my 200Mbps (closer to 235) until I noticed this a few days ago.  Since y last post I tried swapping etehrnet cables to the jack on the wall and did a factory reset.  Still no change.  Wireless gets 235 on iMac and Wired gets no more than 95Mbps.

      • ekhalil's avatar
        ekhalil
        Master

        What speed do you get if you connect the iMAC to the Ethernet port of the cable modem directly?

  • Most Macs going back ten years plus do get over 100Mb on wired connections. You should be seeing same between wireless and wired on a 200Mb ISP service. 


    Bielski wrote:

    I noticed this morning that our RBR40 seems to be throttling our 200 Mbps Interenet speeds down to about 90 Mbps on the wired connections around my home.  Wifi is at 200Mbps+. I did separate multiple speed tests on my iMac and also on my Apple TVs that that have wired connections.  I've rebooted the Orbi, my Spectrum cable mode, and my iMac and nothing has solved the throttling.  Does anyone have anything I can try before doing a factory reset?  It really is crazy that Netgear offers absolutely ZERO free support for their products.  Thanks!!


     

    • ekhalil's avatar
      ekhalil
      Master

      Bielski, not sure if you saw my post above and tried it, here it is again:

       

      1) The fact that you'r getting speeds on the limit of the 100BASE-T speed makes me think that this can be a wrong setting in the iMAC, Please check iMAC settings under >> System Preferences >> Network >> Ethernet >> Advanced >> Hardware >> then check what you have there. You shouldn't have 100baseT. Try also to set it to Manually and 1000BaseT / Fulll Duplex and see if this changes anything, as you can see below:

       

      2) Please also try another LAN port on the Orbi, it can be a bad pin 8 on one of the ports?

      • ekhalil's avatar
        ekhalil
        Master

        ekhalil wrote:

        Bielski, not sure if you saw my post above and tried it, here it is again:

         

        1) The fact that you'r getting speeds on the limit of the 100BASE-T speed makes me think that this can be a wrong setting in the iMAC, Please check iMAC settings under >> System Preferences >> Network >> Ethernet >> Advanced >> Hardware >> then check what you have there. You shouldn't have 100baseT. Try also to set it to Manually and 1000BaseT / Fulll Duplex and see if this changes anything, as you can see below:

         

        2) Please also try another LAN port on the Orbi, it can be a bad pin 8 on one of the ports?


        A continuation of this post, please try the following settings in your iMAC:

        System Preferences > Network > Select Ethernet on the left side > Select Advanced > Select Hardware Tab

        Change settings to following:

        Configure: Manually

        Speed: 1000baseT

        Duplex: full-duplex, energy-efficient-ethernet

        MTU: Custom - 3000 and above

        AVB/EAV Mode: Checked