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Forum Discussion
Orbi wifi router RBR40 satellite system not connecting to some devices
The Internet crashed a week ago and had the provider reset and ever since some devices, my kid's fire tablets, Roku tv, and daughter's notepad not getting a connection. It appears that using an alternate router these same devices work so it's definitely the Orbi system. Is there an update that might fix this? has anyone else had this issue and how do I fix?
I called to get the gearhead service through Netgear and the service was at first not helpful, then they never answered the phone (I realize it's COVID but to some extent, that can't always be the excuse) so I canceled. My system is 18months old and shouldn't (in my opinion) be obsolete and since it's working for most of the devices there has to be something I can do?
11 Replies
What modem do you have?
What router firmware is on it?
What firmware is on the satellites?
Do you notice a difference if its devices connecting to the satellites or the router?
I have a Hitron CODA-4582 modem with a mid-range router built-in, but I've disabled the router so the Orbi system will work. I had a different modem a few days ago, but the issue is the same.
The firmware I don't know of any built into the GCI carrier. Both Satellites work, and the system operates the same when I disconnect them - no difference in improving my device connectivity. All devices recognize the wifi but say "no internet."
A week ago I didn't have this problem.
Have you tried with the hiltron's router function running (disable its wifi) and putting the orbi in access point mode?
this would leave the hiltron fully controlling the routing fuctions.
