NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

diamondscar's avatar
Sep 23, 2016
Solved

Orbi WiFi System

I bought a new Orbi system today.  Immediately ran into problems as it would NOT connect to the internet.  My older X6 R8000 is right next to it and connects immediately.  If I plug the Orbi in throu...
  • th3w01f's avatar
    Sep 23, 2016

    I'm not familiar with FiOS but I had a similar issue.  The fact that there is no link light makes troubleshooting difficult and I got a message stating that the connection to my routers wasn’t' up, which was completely incorrect.  In my case, my provider had to provision access for the MAC address of the Orbi so there was no issue with the link.  From your FiOS router, can you see if you have a connection to the Orbi router?