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Forum Discussion
diamondscar
Sep 23, 2016Star
Orbi WiFi System
I bought a new Orbi system today. Immediately ran into problems as it would NOT connect to the internet. My older X6 R8000 is right next to it and connects immediately. If I plug the Orbi in throu...
- Sep 23, 2016
I'm not familiar with FiOS but I had a similar issue. The fact that there is no link light makes troubleshooting difficult and I got a message stating that the connection to my routers wasn’t' up, which was completely incorrect. In my case, my provider had to provision access for the MAC address of the Orbi so there was no issue with the link. From your FiOS router, can you see if you have a connection to the Orbi router?
th3w01f
Sep 23, 2016Apprentice
I'm not familiar with FiOS but I had a similar issue. The fact that there is no link light makes troubleshooting difficult and I got a message stating that the connection to my routers wasn’t' up, which was completely incorrect. In my case, my provider had to provision access for the MAC address of the Orbi so there was no issue with the link. From your FiOS router, can you see if you have a connection to the Orbi router?
diamondscar
Sep 23, 2016Star
Awesome, you totally figured it out. I had no idea that they only provisioned a certain MAC address. And all this time I could just called them to figure this out.
Well, let's hope the Orbi is all it's cracked up to be now!