Have Orbi RBR50, Satellites, and hive hub connected by ethernet.The hive I can see connected to Orbi has ip address but it is not able to communicate with the hive internet servers. So as the hive flashes green and the hive says it is trying to communicate with their servers and resets etc not work then tried port forwarding... Hive has come back with ensure ports open/port forwarding of:UDP port 123 (NTP)TCP port 443 (HTTPS)TCP 5671 (AMQPS)Under tab Advanced - > Advanced Setup -> Port Forwarding / Port Triggering screen-> Radio button selected: Port Forwarding-> Add Custom Services (button) -> Have set5671443123 cannot be set, as says port(s) specified are being used by other configurations.As using PPoE have VLAN setup:Internet = VLAN ID 911, Port 1VOIP_VLAN= VLAN ID 100, Port 2IPTV_VLAN = VLAN ID 101, Port 3(With linkbroadbank which uses CityFibre).

Can you confirm that this is the product: https://www.hivehome.com/shop/connectivity/hive-hub It is very unusual for Internet of Things (IoT) devices to require that the user "open ports" from the internet to the customer LAN. Most devices establish connections from themselves TO support servers on the internet. Orbi does not block outbound connections. (God only knows what Armor and Smart Parental Controls (SPC) do, and she's "not telling".) Are Armor or SPC enabled on this system? For example, almost every device will make connections to learn the current time using the Network Time Protocol (UDP port 123). These connections are always "out" and it would make zero sense to forward port 123 from the internet to some specific device on the LAN. Likewise, devices often establish https connections to support servers (port 443). When you follow the directions on this page, Hive 'app' never shows the hub connecting? https://community.hivehome.com/s/article/What-to-do-if-your-Hive-Hub-is-offline

It's Hive Nano 2 hub, pictures below (just disconnected for photo).Not using Orbi Armour (Not Activated), PArental Controlls (Not Enabled) or Access controlls.Tried the page but no luck. Always top led flashing...

(I have zero experience with PPoE.) Which Ethernet port is the hub connected to? Is there a switch between the Orbi and the Hive hub? Green LED flashing quickly or slowly?

Internet-(Data-)traffic is on it's own dedicated VLAN. On carrier operated CPEs are using the VoIP and IPTV VLANs independent, and doing smart NAT to allow typical home LAN access for IPTV-boxes. VoIP is typically not user accessible, as the users have no access to the naked VoIP to connect user supplied VoIP or SIP phone stations. As we're talking about a plain simple Orbi - not knowing about this ISP environment anyways - it won't take care about these 8-). All it could do is fan-out these two VLANs (== bridge) to a dedicated local network port where the user could connect e.g. a set-top box. Not the first and and the last provider where the support people have no clue what they talk about ... happened several times here with misleading or false information ref. service access vs. port forwarding already. Connected this IoT wonder to a port defined as bridged to the ISP VLAN (VoIP or IPTV) by error?

This is all so foreign to me. Would love to have directions to an explanation of "how it works" to have three separate VLAN tags.

Orbi with Hive hub for central heating blocking ports

11 Replies

CrimpOn
Guru - Experienced User
Nov 15, 2023
Can you confirm that this is the product:

https://www.hivehome.com/shop/connectivity/hive-hub

It is very unusual for Internet of Things (IoT) devices to require that the user "open ports" from the internet to the customer LAN. Most devices establish connections from themselves TO support servers on the internet. Orbi does not block outbound connections. (God only knows what Armor and Smart Parental Controls (SPC) do, and she's "not telling".)

Are Armor or SPC enabled on this system?

For example, almost every device will make connections to learn the current time using the Network Time Protocol (UDP port 123). These connections are always "out" and it would make zero sense to forward port 123 from the internet to some specific device on the LAN.

Likewise, devices often establish https connections to support servers (port 443).

When you follow the directions on this page, Hive 'app' never shows the hub connecting?

https://community.hivehome.com/s/article/What-to-do-if-your-Hive-Hub-is-offline
- Vqmpire
  Aspirant
  Nov 15, 2023
  It's Hive Nano 2 hub, pictures below (just disconnected for photo).
  Not using Orbi Armour (Not Activated), PArental Controlls (Not Enabled) or Access controlls.
  Tried the page but no luck. Always top led flashing...
  - CrimpOn
    Guru - Experienced User
    Nov 15, 2023
    (I have zero experience with PPoE.)
    
    Which Ethernet port is the hub connected to?
    
    Is there a switch between the Orbi and the Hive hub?
    
    Green LED flashing quickly or slowly?

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Orbi with Hive hub for central heating blocking ports