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sagar1031's avatar
sagar1031
Follower
Nov 11, 2018

Orbi

Having issues getting my Orbi connected to the internet. I have an arris surfboard modem (not modem/router combo) and have connected the orbi router to it. For some reason it will not connect to the internet. We have xfinity internet. I have another router connected to the modem and I can connect to the internet no issues. I have power cycled everything multiple times with no success.
Installation

1 Reply

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 12, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

     

    Be sure to connect the orbi directly to the ISP modem. Turn OFF the ISP modem and Orbi. Connect them together. Then power ON the ISP modem and let it sync. Power ON the Orbi router and let it come to ready and walk thru the setup wizard with a wired connected PC and web browser. Do a factory reset if you don't see the set up wizard first when you navigate to orbilogin.com.