How do I move a camera from 5 ghz to 2.4 ghz?

There is more than one way to interpret this question. (a) the camera is working fine connected to 5G channel, but you would prefer that it connects to the 2.4G channel, or (b) you cannot configure the camera and believe that the Orbi 5G is interfering with the process. (a) or (b)? What brand and model of camera is it?

It is a Wyze camera and it automatically connects to the 5 ghz but will not work. The Wyze people advised to switch it onto the 2.4 ghz but I cannot figure out how to do that.

Which specific Wyze camera?Thanks

The first gen stationary one. I forgot the model type.

I ask because there appear to be only two Wyze WiFi cameras and neither of them can connect to a 5G network. (The detailed specs are very clear on the product web page:, https://www.wyze.com/wyze-cam/"WiFi 802.11 b/g/n 2.4GHz (Does not support 5GHz network) Supports WPA and WPA2 protocols". What this means is (literally) the Wyze camera cannot possibly detect a 5G WiFi signal. It cannot possibly connect at 5G. I personally own the $19.99 Wyze Cam, and it connected immediately to my Orbi RBR50 at 2.4G the way it is supposed to and is working now. I used the Android smartphone app to set it up, look at the live feed, and view recordings. So, the support person at Wyze was "misinformed" (to put the kindest slant on it). To be more brutal, he was full of s**t. Now, having vented, there is obviously a problem with getting the Wyze camera to work. What specifically is the error? Or, at what point in the setup does it fail?

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13 Replies

CrimpOn
Guru
Jul 28, 2019
There is more than one way to interpret this question. (a) the camera is working fine connected to 5G channel, but you would prefer that it connects to the 2.4G channel, or (b) you cannot configure the camera and believe that the Orbi 5G is interfering with the process.

(a) or (b)?

What brand and model of camera is it?
- Mbluman
  Aspirant
  Jul 28, 2019
  It is a Wyze camera and it automatically connects to the 5 ghz but will not work. The Wyze people advised to switch it onto the 2.4 ghz but I cannot figure out how to do that.
  - CrimpOn
    Guru
    Jul 28, 2019
    Which specific Wyze camera?
    Thanks
FURRYe38
Guru
Jul 28, 2019
You can disable the 5Ghz SSID temporarily to see if the camera will connect to the 2.4Ghz radio SSID. Under Advanced Tab/Advanced Settings/Wireless Settings. If you try this, see if the camera connects, if it fails to work even on 2.4Ghz, then there maybe problem with the camera sicne your other cameras are working.

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