NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi
When I plug my Orbi RBR40 into th modem and set the sattelites up, the app shows the sattelites connected, but the base unit has a magent dot and indicates INTERNET:Offline.
Have reset multiple times and nothing. Any ideas?
6 Replies
Anbro wrote:When I plug my Orbi RBR40 into the modem and set the sattelites up, the app shows the sattelites connected, but the base unit has a magent dot and indicates INTERNET:Offline.
The app is indicating that the satellites are connected to the router (not to the internet).
Do you have a device with an ethernet jack that can be connected to the modem to verify that the modem is working?
(desktop? laptop?)
- Modem is working.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Anbro wrote:When I plug my Orbi RBR40 into th modem and set the sattelites up, the app shows the sattelites connected, but the base unit has a magent dot and indicates INTERNET:Offline.
Have reset multiple times and nothing. Any ideas?
