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Forum Discussion

Matthew_struggl's avatar
Mar 23, 2020
Solved

Oribi won't connect to the internt

It won't let me have the RBR50v2 option but that is my model with one satellite.

I have used the app about 50 diffrent times and in 25 diffrent ways. I will open the app do excatly what it tells me to and then it will check the cables and then will say no internt connection. and I can connect to the internt and my phone and pc says there is no internet available.

If anyone has had the same problem and knows how to fix me I have rest it multiple times l. Also I will do anything and fix it
  • FURRYe38's avatar
    FURRYe38
    Mar 23, 2020

    What is the Mfr and model# of the ISP modem the NG router is connected too? There a built in router here by chance? 


    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update? 


    Matthew_struggl wrote:
    It has been going on for about 4 days and my modem is a chorus and it is very old I dont know a lot about it since it is about 5 years old

     

7 Replies

  • Retired_Member's avatar
    Retired_Member

    Matthew_struggl wrote:
    It won't let me have the RBR50v2 option but that is my model with one satellite.

    I have used the app about 50 diffrent times and in 25 diffrent ways. I will open the app do excatly what it tells me to and then it will check the cables and then will say no internt connection. and I can connect to the internt and my phone and pc says there is no internet available.

    If anyone has had the same problem and knows how to fix me I have rest it multiple times l. Also I will do anything and fix 

     

     

    What model modem do you have?  How long has this been going?


     

    • Matthew_struggl's avatar
      Matthew_struggl
      Aspirant
      It has been going on for about 4 days and my modem is a chorus and it is very old I dont know a lot about it since it is about 4ish years old but the thing is the modem is fine with all the other internt routers we have used but the orbi shows a stronger connection.
      • FURRYe38's avatar
        FURRYe38
        Guru

        What is the Mfr and model# of the ISP modem the NG router is connected too? There a built in router here by chance? 


        What is the size of your home? Sq Ft?
        What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

         

        What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

         

        Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

        Try disabling the following and see:
        Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

         

        Has a factory reset and setup from scratch been performed since last FW update? 


        Matthew_struggl wrote:
        It has been going on for about 4 days and my modem is a chorus and it is very old I dont know a lot about it since it is about 5 years old