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Nickmit's avatar
Nickmit
Tutor
Oct 28, 2022
Solved

Problem With Wired Brother Printer

I have a Brother network printer connected by wire to my Orbi RB40. It correctly obtains an IP address from the router. When I look at the attached devices on the router it does not show the printer as connected. Looking at Advanced, Security, Access Control, it appears in the list of allowed devices that are currently not connected. If my laptop is connected to one of my satellites, either with wi-fi or hard wired, I cannot ping the printer ip and the printer shows as offline. If my laptop is connected to the other satellite or the main router, either with wi-fi or hard wired, I can ping the printer ip and it shows as online. I have PRTG network monitor running on the laptop and it sends me an email when anything happens on the network. The laptop is normally hard wired to the satellite that does not appear to be working. Over the last few days PRTG has been telling me that the printer is down and then back up again. The downtime is usually for several hours. Yesterday ,all day, it was down. At 2am it was up for 12 minutes and then down again for over 7 hours and was down again this morning. This implies that the satellite can see the printer occasionally. For the time being I have switched off the satellite and the printer connection is fine.

  • Hi Kevin and Plemans,

     

    Ok, I've switched the Orbi to AP Mode and all seems OK so far. I can see the Printer in the list of attached devices. I'll keep an eye on it but hopefully that has fixed the problem I just find it odd that it seemed to manage to work as it was for 2 years and then suddenly failed.

     

    Thank you both for your time & patience!

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What firmware is on the router and the satellite?

    What modem/gateway is the router connected to? 

    Are the satellites using the wireless backhaul or wired backhaul?

    • Nickmit's avatar
      Nickmit
      Tutor

      Firmware is V2.7.3.22 on router and satellites. It is connected to a Fritzbox 7530. The configuration has been the same since December 2020. This problem only started happening on Saturday

      Satellites are using wireless backhaul

      • plemans's avatar
        plemans
        Guru - Experienced User

        Is the fritzbox in passthrough/modem only mode? 

        I've seen issues with double nats causing things like that