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LowDawg's avatar
LowDawg
Aspirant
May 26, 2020
Solved

PS4 and Netflix issues

recently switched from AT&T to Xfinity and bought a new router (CM500) and hooked it up to existing Orbi system.  No problems with phones or email, but we cannot hook up to playstation and some of our TV's are getting error message of "cant play that title right now" when using Netflix.

Hoping this is an old problem that someone can walk me through a fix before my son goes crazy :) 

thanks for any advice.

  • FURRYe38's avatar
    FURRYe38
    May 27, 2020

    Glad you got it working. Please mark your thread as solved so others will know.

     

    Enjoy. :smileywink:

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 27, 2020

    What Firmware version is currently loaded?

     

    Have you powered OFF the modem and RBR for 1 minute then back on? 

    Is Armor or Circle enabled on the RBR? 

     

     

    • LowDawg's avatar
      LowDawg
      Aspirant
      May 27, 2020

      Orbi firmware = V2.5.1.8

      yes have rebooted several times, no effect

      yes on armor, not really sure how/why when I reset the system back up it was turned on, not sure how to turn it off.

      Not sure what circle is.

      thanks for the reply

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 27, 2020

        I would factory reset the RBR and walk thru the setup wizard. After you complete the setup wizard you'll be presented with a Armor enable window. I would not enable Armor here. See if this helps get the PS connected better.