I just got my Orbi system in December. I constantly have issues where devices take forever to load (if at all) web pages, on the internet and the lan. As well as things like my Roku accessing my Plex server (lan). If I reboot the router, all restores for a period of time. Then it fails at a later time. Could be 1 hour, could be days. I have updated, and reset. I just installed the latest firmware that supports the circle app as well. Just to see if it helped. Also periodically, devices on my system will go into the "paused" state and will not work until I log in and un pause then. My experience started out really good, but is rapidly going down hill.Any ideas?

What FW version did you install?Was a full factory reset performed on both Router and Satellite(s) then set up from scratch? Whats the Mfr and model# of the ISP modem the Orbi is connected to? What channels are you using?

Sorry - missed your reply. FW is sitting a V 2.1.2.18. Reports that it is the most recent. However I just noticed that another is available for download even though the admin interface states that it is up to date. But I have another thread open trying to address those questions. A full factory reset was done earlier in my troubleshooting. As for the model of hte camble modem... Hitron CGNM-2250 For the channels - 5ghz is sitting on Channel 48, nd 2.4 is set to "auto" Thank you.

I recommend that you Update FW to v2.1.3.4, as you can manually download the files and update yourself. Update the satellite first then the router. Factor reset and set up from scratch after the update. Your modem has a built in router and wifi:http://www.hitron-americas.com/product/cgnm-2250/Is this modem bridged and wireless disabled? It should be or use its DMZ for the Orbi router or use the modem as your main host router and configure the Orbi system in AP mode.

I have the modem setup as a bridge (wireless disabled), and the orbi deals with all things.

Good to know. I recommend that you Update FW to v2.1.3.4, as you can manually download the files and update yourself. Update the satellite first then the router. Factor reset and set up from scratch after the update

Rb50 constant traffic interruptions

11 Replies

FURRYe38
Guru - Experienced User
Mar 31, 2018
What FW version did you install?
Was a full factory reset performed on both Router and Satellite(s) then set up from scratch?
Whats the Mfr and model# of the ISP modem the Orbi is connected to?

What channels are you using?
- bashfulrobot
  Tutor
  Apr 21, 2018
  Sorry - missed your reply.
  
  FW is sitting a V 2.1.2.18. Reports that it is the most recent. However I just noticed that another is available for download even though the admin interface states that it is up to date. But I have another thread open trying to address those questions.
  
  A full factory reset was done earlier in my troubleshooting.
  
  As for the model of hte camble modem... Hitron CGNM-2250
  
  For the channels - 5ghz is sitting on Channel 48, nd 2.4 is set to "auto"
  
  Thank you.
  - FURRYe38
    Guru - Experienced User
    Apr 21, 2018
    I recommend that you Update FW to v2.1.3.4, as you can manually download the files and update yourself. Update the satellite first then the router. Factor reset and set up from scratch after the update.
    
    Your modem has a built in router and wifi:
    http://www.hitron-americas.com/product/cgnm-2250/
    Is this modem bridged and wireless disabled? It should be or use its DMZ for the Orbi router or use the modem as your main host router and configure the Orbi system in AP mode.
FURRYe38
Guru - Experienced User
Apr 25, 2018
Both wired and wireless devices?

What channels are you using on the router? Try manual 1, 6 or 11. Any unused channels on 5Ghz.

Try setting 40Mhz only channel width.

Disable IPv6.

Set manual DNS addresses, 1.1.1.1 and 9.9.9.9 on the router under Internet Settings.

Disable MIMO, Daisy Chain and Fast Roaming on the router and reboot.
FURRYe38
Guru - Experienced User
Apr 26, 2018
Let us know if the other suggestions help any...

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Rb50 constant traffic interruptions