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mdak1atl's avatar
Dec 02, 2019
Solved

RBK-43S blocks HULU, Pandora, other streaming

Just bought a RBK-43S orbi router with 2 satellites from BestBuy.   Set up and all tells me working ok.  I can connect devices to oribi network but once i go to stream an app like HULU,  Pandora, etc -- nothing.   either error on Hulu or inifite thinking on other apps.   Any advice?  thanks. 

  • NOTE TO ALL

    Thank you for the assistance.  

    • Changed ATT Modem - turned WiFi OFF
    • Connected directly to ORBI via cable 
    • signed onto orbi login site;  
    • changed settings to AP
    • ALL APPS working as expected.   

     

    thanks again 

    MDAK1ATL

23 Replies

  • Retired_Member's avatar
    Retired_Member

    Tell us about your modem?

     

    Orbi firmware?

    • mdak1atl's avatar
      mdak1atl
      Tutor

      orbi firmware:  V2.3.5.30

      Modem is from ATT - Uverse

      I do not see a mfr. but model number is 5268AC / FXN

       

      Not sure if it matters,  but when i open the Orbi App,  dashboard shows the 2 satellites connected and any devices have i have connected.   However,  at the top,  next to INTERNET it says "OFFLINE"  but  i can use the web for general purposes thru orbi   

      Hope that helps.  

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Modem Combo Units:
        This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
        Couple of options,
        1. Configure the modem for transparent bridge mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Then use the Orbi router in router mode.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


        mdak1atl wrote:

        orbi firmware:  V2.3.5.30

        Modem is from ATT - Uverse

        I do not see a mfr. but model number is 5268AC / FXN

         

        Not sure if it matters,  but when i open the Orbi App,  dashboard shows the 2 satellites connected and any devices have i have connected.   However,  at the top,  next to INTERNET it says "OFFLINE"  but  i can use the web for general purposes thru orbi   

        Hope that helps.