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Marlboro123's avatar
Marlboro123
Tutor
May 15, 2020

RBK20 unable to connect to Unifi (Malaysia)

Hi,

 

I just received my RBK20 and had it setup up bae on Melvin's post (https://melvinchng.github.io/orbi/setup.html#step-8a-setup-vlan-id-unifi-user).

 

After setting it up, the RBR20 is not able to connect to Unifi.

(I've updated it to the latest firmware of V2.5.1.16)

 

I am very sure the Unifi password is correct as I requested Unifi to reset it and I applied the new password to my old TP-Link router and it works. Hence password issue is eliminated.

 

It seems there is a "Unifi Malaysia DHCP" selection in VLAN rule.

Should I use this instead off the "VLAN ID :500 Priority : 1" as mentioned in Melvin's post ? Anyway, I've tried it and it doesn't work as well.

 

In addition, I noticed that whenever I change the VLAN parameter to "Unifi Malaysia DHCP", the "Does your internet connection require a login ?" will reset back to "No"

 

Thank you in advance for replies.

3 Replies

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  • Marlboro123's avatar
    Marlboro123
    Tutor
    May 15, 2020

    someone mentioned older firmware was workable.

     

    can I downgrade mr RBR20 firmware from V2.5.1.16 to few versions back ?

    say... v2.1.2.18 ?

     

    will this brick the router ??

    • Marlboro123's avatar
      Marlboro123
      Tutor
      May 17, 2020
      Tried reverting the firmware to v2.1.2.18 but still can't connect to ISP

      Any help would be appreciated
      • lhoward's avatar
        lhoward
        Aspirant
        Jun 30, 2020
        I have all the same issues. I’ve tried using the app and web to access the router, which I can do fine. I can see the satellites. My unifi login and password are correct. I updated the firmware to v2.5.1.16 and added the vlan tag. Still no internet connection. I tried adding a fixed dns address. I can plug my old TM router in and get internet straight away. I can’t work out what to do next. Any advice is appreciated.