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Solved
RBK22 & CM1100 - Internet not connected
I have same/similar issue previous solution didn't change anything.
COX cable internet provider. 150mps
here's what I have after following instructions:
App says:
Cables connected, ORBI shows blue ring.
wireless connection - "connected to ORBI + no internet connection"
Physical plug into additional ethernet port on ORBI and can make wired internet connection.
I have NG CM1100 cablemodem up and running. Plugged into it:
LAN 1 yellow ethernet cable to Orbi yellow internet port
Coax from outside cable box
Power plugged in
Orbi RBK22 has:
Power plugged in
cable plugged into yellow internet port
My computer/mobile / APP shows:
Network (connected)
ORBI34 (no internet, secured)
I can occasionally get internet connection but then it drops. Can't get my laptop to connect wirelessly at all. AND it doesn't have an ethernet port.
Help! Multiple reboots, latest update installed on ORBI.
ORBI did work with COX cable panoramic modem. I didn't want to pay for a router from cox that I wouldn't be using and had ORBI setup working just fine.
Swap out LAN cables between the CM and RBR as a test as well. It should connect up fine after the Reset. Possible that RBR has kept old modem info and is not releasing it after a reboot. Thus a reset maybe needed here.
10 Replies
Power OFF both RBR and CM for 1 minute. Be sure you are connected to the #1 LAN port on the CM modem. Not any of the other ports. Those ports are meant for other ISP services. Or if you have a ling aggregation router which the Orbi doesn't support. Just connect the RBRs yellow LAN port to LAN Port #1 on the CM modem. Power ON the CM modem and let it sync. Be sure your CM modem was associated with the ISP services as well.
Power ON the RBR router. The top ring LED should blink WHITE, the maybe slow plusate WHITE, then turn BLUE, then it will turn OFF.
Test with a wired PC connected to the RBR. Get internet here? IF not, try a factory reset with the RBR. PRess the reset button for 15 seconds then let go. Walk thru the setup wizard with the wired PC.
I have done all that you stated, except the factory reset on the ORBI. Will give that a try. ORBI was working fine for 2 years until I introduced CM1100 this weekend.
Swap out LAN cables between the CM and RBR as a test as well. It should connect up fine after the Reset. Possible that RBR has kept old modem info and is not releasing it after a reboot. Thus a reset maybe needed here.