NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

zyk2222's avatar
zyk2222
Follower
Jul 18, 2020

RBK33 orbi wifi (SSID) not found

Hello guys, today all the sudden my RBK 33 satellites stopped working and showed solid magenta.

 

I factory reset the main router RBR 40 mutiple times (pressed rest until amber light flashing) and it's now showing pulsing white.

 

However I am not able to find the Orbi wifi (SSID not showing up) –therefore, there is no way for me to access and set up the orbi net work. I even tried using a cable to connect orbi and a PC but when entering 192.168.1.1 it showed 404 page not found. Tried mutiple cables too.

 

Tried all devices (1 ipad, 3 iphones, 1 imac, 1PC)and was not able to find the ORBI SSID on all devices.

Have rest the Frontier modem for several times too.

 

Anyone can help?

 

 

 

Installation

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 19, 2020

    IF the RBR is failing to be connected wireless or wired, even after a reset, the RBR may be faulty and needs to be replace.

     

    Try taking one of the RBS power supplies and connect it to the RBR. There the same I believe. If this fails, seems like the RBR maybe bad. 


    I would contact NG support and see what your options are.