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Forum Discussion
RBK50 – Orbi AC3000 Tri-band WiFi System
I
have sent this email 3 times now to the ntgrapps_support@netgear.com without a response.
Hello, I am a frustrated Orbi owner. I have the router and sat package. Bought at Best Buy. When ...
see picture...
Which Orbi system do you have?
RBK50 – Orbi AC3000
What FW version is currently loaded on it?
V2.1.4.10
What MFr and model# ISP modem do you have that the Orbi is connected too?
Optimum - Arris brand, do not know the model number
200Mb is well with in the realm of speed handling of the Orbi system. My 40 series is connected to 200/10 on cable ISP.
I would try a factory reset and set up from scratch. Disable MIMO, Daisy Chain and Fast Roaming and IPv6 on the router.
When I had this issue, the company had me do settings changes and one of them was to disable daisy chain....not sure about the rest.
Try manual channel 1, 6 or 11 on 2.4ghz and any unused channel on 5Ghz.
They also walked me thru the channel selection, not sure which one I'm on now.
Any other wifi neighbors near by? If so, how many?
There are neighbors on both sides of my home, about 50' each side.
Are you using a satellite? if so, what is the distance between the router and satellite? Should start at 30 feet minimum.
I am about 30' + from the main router. Should I not have that set up?
My Setup (Cable 200Mb/10Mb)>Orbi CBK40(Gateway Mode)>HP 24pt Gb Switch.
R7800(Voxels v.4xSF FW), EX7500 and WNHDE111
Please find the model# of the ISP modem when you can. Will help us determine if it's a modem only or has a built in router possibly.
Please try to disable MIMO, and Fast Roamnig as well after the reset and set up from scratch.
If you have wifi nieghbors near by, this could present a problem. Need to find out what channels there using and set yours to something different using 1, 6 or 11 channels. You might later on, change the power of the wifi radios down from 100% to 75%. If your using a satellite, you need to move the satellite a bit closer to the router since changing the power out put will reduce the range coming from the main router.
What is the distance between the router and satellite unit?