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Forum Discussion
RBK50 – Orbi AC3000 Tri-band WiFi System
I
have sent this email 3 times now to the ntgrapps_support@netgear.com without a response.
Hello, I am a frustrated Orbi owner. I have the router and sat package. Bought at Best Buy. When ...
The Arris modem is a router only? Arris has modems only and modem/router combo units. So if you can get the model# please.
I returned mine to Best Buy and before I did I asked the geek squad behind the counter. Lucky for me, I was there right as the shift was changing so there were 5 people.
Since they install and answer lots of questions, they did mention the return rate is above average and the support from NETGEAR is abysmal.
So I went and asked them which one they see or hear the least issues and they said the eero. I got that system and I’m happy.
Too bad but I had to. No one from NETGEAR answered any of my email or even in this forum. So with that said, I no longer am a NETGEAR Orbi owner.
Since they install and answer lots of questions, they did mention the return rate is above average and the support from NETGEAR is abysmal.
So I went and asked them which one they see or hear the least issues and they said the eero. I got that system and I’m happy.
Too bad but I had to. No one from NETGEAR answered any of my email or even in this forum. So with that said, I no longer am a NETGEAR Orbi owner.
Understand.
Good luck.