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Forum Discussion
RBK50 and RBS50: constantly disconnecting and dropping internet
Running on 2.1.4.16.
I have an Orbi RBK50 connected through wired backhaul and an RBS50 connected wirelessly on my network. The system works great periodically, but on some days it constantly drops the internet and disconnects from the satellite. Today is one of those bad days where the satellite seems to be in constant reboot or config mode and the wired backhaul AP has a status of poor? Nothing has changed, yet the wireless satellite is constantly changing colors.
There are are multiple Sonos stations connected via wired connection switch along with four Apple portable devices, an appletv and two computers (one hard wired). The modem is a standard cable modem provided by Optimum.
I like many others am very frustrated and am about done with this setup. Would anyone be able to perhaps throw some tips this way to help?
17 Replies
Latitudes33 wrote:
I have an Orbi RBK50 connected through wired backhaul ...
What does that mean? Wired to what? A modem? If so, what modem?
Latitudes33 wrote:
....but on some days it constantly drops the internet and disconnects from the satellite.
Where does the internet connection die? Before or after the RBK50? What is happening at the modem when this happens?
The main router (RBR50) is connected via ethernet cable to the satellite Orbi RBS50. To fill in gaps within the mesh network, I have an RBW30 plugged into the wall.
The cable modem the Orbi is connected to is an Arris TM822. Does that help?
Latitudes33 wrote:
The cable modem the Orbi is connected to is an Arris TM822. Does that help?
Not a modem/router, its seems, which eliminates one possible issue.
Sadly, my RBS50 ,is still in its box, waiting for me to get my act together. What distances are these things covering? Outdoor suggests long range.
I faced similar problem before. I downgrade the firmware back to V2.1.4.10. Disable Daisy-Chain Topology , MU-MIMO and Fast Roaming at Advanced Wireless Settings. Then set a separate SSID for the 5 GHz network on your Orbi https://community.netgear.com/t5/Orbi/How-to-set-a-separate-SSID-for-the-5-GHz-network-on-your-Orbi/td-p/1396594
No more dropping afterward.
Hope it can help.
How will this impact the wired backhaul functionality? How did turning off those options impact your speed and performance?
Turn off these functions will improve the stability of orbi and then decrease the drop off rate (personal experience).
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What impact would the switch have if it's connected to a port on the router?
The setup is:
Arris Cable Modem -> Orbi Router -> wired connection to Orbi satellite and wireless connection to other Orbi satellite
I have the exact same problem. I am using the RBK50 with 2 satelites. I have been using this system for over a year. For the last 10 months I have never had a problem. After either the last firmware update or the update before that, I now lose internet connectivity through the satelites. The PC's, Roku's and TV's connected to the satelites all show full (5 bars) connection to the satelite but, there is no internet connectivity. When I come to a PC that is connected to the main unit that is conencted via ethernet to my cable modem, everything works fine. In fact I have wireless internet from the main unit within a short range.
The satelites never lose connection to the main, they simply have no internet service to them. The only solution that works thus far is to reboot the router each and every time this happens, which at this point is 2-3 times per day. I have read on other boards that going back to a previos firmware version does NOT solve the problem.
Thoughts?
Bufftins wrote:
After either the last firmware update or the update before that, I now lose internet connectivity through the satelites.
Tried a factory reset on things with new firmware?
