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Forum Discussion
RBK50 Can't detect device, no internet, intermittent access???
All of a sudden after 6 months of perfect function my Orbi RBK50 hardly works?
I am in Sydney Australia and purchased this in April this year. MacOS setup, multiple devices connected, 2 Satellites - one an outdoor variety.
What happens now is that there are several connection issues:
1. Can't detect the device (Router RBK50) from the Ios App;
2. No Internet connection;
3. Intermittent access and then all of a sudden all the same issues return?
We have a mandated National Broadband Network (NBN) in OZ and that provides the actual Internet service to my home. That actually workes perfectley and I can connect to that system without a p[roblem. I use the Orbi system as a wi-fi extender throughout my home.
I have cycled the power to ALL devices, setup the whole system again and nothing changes?
Can anyone assist me??
Regards DPL
11 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Has a factory reset and setup from scratch been performed since last FW update?When I could actually connect to the Router the Firmware was the latest version for non-USA.
Re size of home, we are metric so I have no idea what ft is? Nonetheless, I have 2 satellites and it all worked perfect before. The whole property had access over 700sqm.
As I can't connect / detect the router I have no way to answer your other questions and I cannot change any of the setup??.
Ft = Square Feet.
