RBK50 restarts once a night while streaming

Question

Had Orbi RBK50 router for 1.5 years. &nbsp;All working perfectly. &nbsp;Work from home use internet all day. &nbsp;No problem. &nbsp;IN the evening when streaming a show, the Orbi router suddenly restarts on its own. &nbsp;Every single night for the past month, give or take a week or two. &nbsp;Bought a new modem. &nbsp;Same problem. &nbsp;Had provider test service. &nbsp;No issue and modem shows signal is being received. &nbsp;Provider could not find and drop in service. &nbsp;Tried plugging directly into Outlet. &nbsp;Tried different outlet. &nbsp;Tried different Cat5 between modem and router. &nbsp;Same problem. &nbsp;Tried Netgear support. &nbsp;Tried resetting Orbi to factory. &nbsp;Same problem. &nbsp;Tried adjusting some settings (even though I never touched the settings and this just randomly started.). Got no where with support so bought a new RBK50 router (same exact model) and still the same problem. &nbsp;Could this be a firmware issue? &nbsp;Driving me nuts because it was working fine until recently when I never made any changes to configuration.

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too
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Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
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Any Wifi Neighbors near by? If so, how many?

OWBrady12 · Answer

Thanks for the reply. &nbsp;Firmware is v2.7.3.22. Modem is a Motorola MB7621. &nbsp;Yes, the modem and router have been off for longer than a minute and both restarted since the problem started happening (in fact, I replaced both the modem and the Orbi with brand new hardware and the nightly restarts still happen!). I live in a house, so my neighbors are not that close. &nbsp;I only see one other wifi network besides my own. &nbsp;Thanks for any additional help you can provide on this mystery.

FURRYe38 · Answer

Does the top ring turn on when this happens?&nbsp;
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Might try a full on factory set and setup from scratch on the orbi system.&nbsp;
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
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Be sure to not enable Armor or Circle after setting up the RBR.
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OWBrady12 · Answer

Yes, when the problem occurs, the ring is flashing white like it just restarted. &nbsp;In fact, I'm only down for a minute or two and then everything comes back on by itself and is working fine (until the next night). &nbsp;Once in a while it happens a second time in the same evening. &nbsp;It's never the same time. &nbsp;Already tried the factory reset and the setting changes you mention with Netgear support. &nbsp;Still same problem.

FURRYe38 · Answer

Possible the ISP modem could be causing the RBR to loose connection or reboot.
Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure your using good quality LAN cable, CAT6 is recommended.&nbsp;https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

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RBK50 restarts once a night while streaming

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