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anitachan99's avatar
anitachan99
Initiate
Apr 27, 2020
Solved

RBK50 satellite not stable

I placed and setup my satellite with LED Blue light on, after several hours of usage, my mobile device disconnected with wifi with message "cannot get IP address".  Same thing happened after I reboot both router and satellite, what's wrong with setup, any advice?

 

Thanks

  • FURRYe38's avatar
    FURRYe38
    Apr 29, 2020

    Sounds good. 

     

    AT some point you can enable Armor and Circle. There have been some resports that Circle has been causing problems. NG seems to be aware of this issue and is working on it. 

     

    I would make a backup configuration to file for safe keeping. Saves time if a reset is needed. Then at some point, try enabling Armor or Circle and see how it goes. If you run into something after enabling those apps, You can factory reset and apply the backup confuration from file. 

    anitachan99 wrote:

    Thanks for your advice!

     

    I applied your advice and it seems ok.  Let's monitor the performance for a longer period.

     

    BTW, by applying this solution, does it mean that I cannot enable the Circle/Armor as you advised disable Circle/Armor?

     

    Thanks .... Anita

     

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 27, 2020

     

    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router


    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Please try a factory reset and setup from scratch with the RBR and RBS.

    • anitachan99's avatar
      anitachan99
      Initiate
      Apr 29, 2020

      Thanks for your advice!

       

      I applied your advice and it seems ok.  Let's monitor the performance for a longer period.

       

      BTW, by applying this solution, does it mean that I cannot enable the Circle/Armor as you advised disable Circle/Armor?

       

      Thanks .... Anita

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 29, 2020

        Sounds good. 

         

        AT some point you can enable Armor and Circle. There have been some resports that Circle has been causing problems. NG seems to be aware of this issue and is working on it. 

         

        I would make a backup configuration to file for safe keeping. Saves time if a reset is needed. Then at some point, try enabling Armor or Circle and see how it goes. If you run into something after enabling those apps, You can factory reset and apply the backup confuration from file. 

        anitachan99 wrote:

        Thanks for your advice!

         

        I applied your advice and it seems ok.  Let's monitor the performance for a longer period.

         

        BTW, by applying this solution, does it mean that I cannot enable the Circle/Armor as you advised disable Circle/Armor?

         

        Thanks .... Anita

         

  • Retired_Member's avatar
    Retired_Member
    Apr 29, 2020
    anitachan99 wrote:

    I placed and setup my satellite with LED Blue light on, after several hours of usage, my mobile device disconnected with wifi with message "cannot get IP address".  Same thing happened after I reboot both router and satellite, what's wrong with setup, any advice?

     

    Thanks

    firmware?