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ableman42's avatar
Feb 06, 2019
Solved

RBK50 with FiOS, stopped working

Installed  Orbi mesh system. Everything installed and was working great. 

Not sure it matters, but installed orbo firmware update. After that everything went south. Normal web browsing works fine, but anything more intense (e.g. Sling on any device) won't start due to bandwith problems.

 

Unplugged everything and turned wi-fi back on verizon router, and everything works.

 

Thoughts appreciated.

 

Sean

  • Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

    I would recommend Option #3...


    ableman42 wrote:

    I don't need the extender, is that what you mean by "downstream router". Perfectly happy if it's just the Verizon router and the Orbi.


     

15 Replies

  • What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    How was the FW update performed? Manually load or via the routers web page thru auto update? 

    If auto update, please try a factory reset on the Orbi router and set up from scratch. 

     

    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

    If your ISP doesn't natively support IPv6, you can disable this ON the Orbi router. 


    ableman42 wrote:

    Installed  Orbi mesh system. Everything installed and was working great. 

    Not sure it matters, but installed orbo firmware update. After that everything went south. Normal web browsing works fine, but anything more intense (e.g. Sling on any device) won't start due to bandwith problems.

     

    Unplugged everything and turned wi-fi back on verizon router, and everything works.

     

    Thoughts appreciated.

     

    Sean


     


  • ableman42 wrote:

    Installed  Orbi mesh system. Everything installed and was working great. 

    Not sure it matters, but installed orbo firmware update. After that everything went south. Normal web browsing works fine, but anything more intense (e.g. Sling on any device) won't start due to bandwith problems.

     

    Unplugged everything and turned wi-fi back on verizon router, and everything works.

    .......


    1. Are you using wired or wireless backhaul?
    2. What type of wired devices do you have connected to Orbi?
    3. Please do the following simple test to check if you have double NAT.

      Please open a Command Prompt on any computer attached to Orbi and type:

      tracert 8.8.8.8    (traceroute to Google’s DNS server)

      If you see two private IP addresses listed in the first two hops then you have double NAT. If you see only one private address and the second hop shows a public address, then you’re all good. :)

    • Chuck_M's avatar
      Chuck_M
      Mentor

      How long had you had the system up and running before things stopped working?  I am assuming a very short period of time (hours??)

      • ableman42's avatar
        ableman42
        Guide

        Correct, very short. Maybe an hour? Not more than two.

         

        Sean