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Forum Discussion

Bodyguard's avatar
Bodyguard
Aspirant
Jul 23, 2017

RBK50

Hi

 

i recently bought the new system.

 

i have set the orbi router up in my lounge and the satellite in my kitchen approximately 10 yards away.

 

i am experiencing connection problems with my sky tv in the kitchen where the satellite orbi is located.

 

can anyone help me with this issue.

Installation
Troubleshooting

6 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 25, 2017

    Hello Bodyguard

     

    Is the sky tv on wifi or is it wired to the satellite?

     

    DarrenM

    • Bodyguard's avatar
      Bodyguard
      Aspirant
      Jul 25, 2017

      Hi Darren

       

      thanks for the prompt reply.

       

      The Sky is the Q version. The main box is wired, the secondary box is a mini box that can be used in any other room within the house.

       

      This secondary box requires a strong wifi signal to enable a picture service.

       

      The Orbi satellite is located approximately 15 yards from the Orbi router but, the signal constantly drops out.

       

      I bought the Orbi system after I saw it advertised and the claim that you can get an amazing wifi signal in the darkest corner of your house, really sold it to me.

       

      Guess what!!!!!!! I can't even get a decent signal in my kitchen.

       

      Any advice is welcome Darren

       

       

      Regards

       

       

      Carl

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Jul 25, 2017

        Hello Bodyguard 

         

        You may need to factory reset the unit as we just released a large firmware update last week that change a lot of things. Then set it up again. Also under the Advanced wireless settings you may want to make sure the beam forming and mumimo is enabled.

         

        DarrenM