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Forum Discussion
Rbk50
I just got off the phone with customer service due to a weird issue where the orbi stopped working. I don't have the extra protection but our internet tech stopped by and said the ports are the issue. NetGear won't allow that, they say it has to be reconfigured but to do so I have to pay 90$/6 months. Unbelievable. Something that could help keep customers after spending $300 on the stupid product but should've read the reviews. The fact they can't do a one time thing for customers but I guess wait 90 days while customers are protected and then "system issues" that you have to pay for them to walk you through, not visit or anything. So disappointed but a bbb complaint has been filed!
3 Replies
What stopped working? Need more details here to better help you out. This is a tech support forum, not a complaint forum.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?- I'm posting the complaint because of the non service received. The orbi stopped working. It wont reset, the light either blinks white or its pink
Check the power adapter. Swap the adapter with the RBS adapter and see. If this fails, I recommend you contact NG support and get there help then:
