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Forum Discussion

5 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Gussom2c wrote:
    Hi need help orbi will not update P

    More details would be helpful, such as

    • What is the current firmware release?
      This can be found in several places, such as
      * in the upper right hand corner of the Orbi web interface home page
    • How are you attempting to update firmware?
      (Orbi "app" or the Orbi web interface, Advanced Tab, Administration, Firmware Update?)
    • Is there a specific reason for the update?
      (Orbi is not working correctly? Received an email from Netgear?)

    The forum contains some very long posts regarding firmware updates.  There are several differing opinions regarding the topic:

    • Some users see no reason to update firmware unless there is a specific probem that a firmware update claims to address.
      In other words, "if it ain't broke, don't fix it."  (Similar to "let sleeping dogs lie.")
    • Some users (such as myself) neverinstall a firmware update until at least 3-4 weeks have gone by with other customers relating their experience with it.  (Broke this... or Devices no long show up.. etc.)
    • Some users believe, "Netgear told me an update was available, so I must install it."
    • Some users like to "live on the edge"

    There is also a concern that we see a lot of posts that start off, "I updated using the Orbi 'app' and now.... something awful."
    Obviously thousands of Orbi customers must update firmware successfully using the app.  Only those who have had problems turn up on the forum looking for a solution to the aftermath.

    • Gussom2c's avatar
      Gussom2c
      Aspirant
      Thank you for responding. Router firmware 2.3.5.30. Router 2.5.2.4. Issues are internet keeps dropping and can not update. Error is can not update
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User

        Gussom2c wrote:
        Thank you for responding. Router firmware 2.3.5.30. Router 2.5.2.4. Issues are internet keeps dropping and can not update. Error is can not update

        How is the update being done (Orbi web interface or Orbi "app")?