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Forum Discussion
RBR 50 Stopped working and keeps erasing settings.
My Orbi stopped working in the middle of the day, the top LED light was pulsing white and no wired or wireless devices could get to the internet. I did a factory reset, but it still didn't seem to be coming back up (top LED pulsing white for over an hour). I swapped in an old wireless router to get connected to the internet again. Left Orbi on overnight with no ethernet connections. In the morning, the top LED was pink (No internet connection). Got the Orbi back up and running and reconnected to the internet. Used the iPhone app to connect, and device manager showed no devices connected and no satellites. I brought the one satellite I have upstairs and started it back up next to the Orbi. The top LED turned blue (Connected to router) and then turned off, but never showed up in the iPhone app. I used a wired computer to connect via IP address and this also showed no devices connected. I went to try and update the firmware, it showed Orbi was on 2.5.2.4 and there was a newer update but wouldn't allow me to run it because the Satellite was listed as still connecting (Even though the Satellite clearly thought it was connected). I tried with the iPhone app and it allowed me to update the firmware, and I got a message that the update was successful and that Orbi would restart. The top LED started pulsing white, and the Satellite top LED did turn blue (connected). The Orbi continued in this state for well over an hour. Finally, it finished rebooting and I tried to connect. It had forgotten my password and I had to reset it via serial number. When I was able to connect the Orbi was back on firmware 2.5.2.4. I saw online that this could be caused by an IP conflict and that I should turn off all my connected devices and bring them online one at a time, I have way too many devices to try that when Orbi's device manager doesn't list them, so I decided to rename the wireless network instead. I don't recall if this required a reboot, or if I decided to reboot. The reboot again took well over an hour. When it finally came back up it had forgotten my password again and the wireless network name was back to the original name. I tried this again using FireFox instead of Chrome with the same result (saw a post that said Chrome could cause Orbi to fail to save). Using Firefox, I set the Orbi as an Access Point while wired to the old wireless router so that all my devices could get to the internet. Left the Orbi in this state overnight. When I checked in the morning the Orbi once again had lost the changes and no longer knew my password and I had to use the serial number to get back in.
What else can I try?
36 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
v4 is a bit out of date and would be recommended to update the RBS first and RBR lastly using a wired PC and web browser to: v104
This version also has more important security updates.
You can log into the RBS and RBRs web pages and send the FW files. After they are sent, I recommend doing a factory reset on the RBS and RBR. Press the reset button for 15 seconds then release. Walk thru the setup wizard with the wired PC and web browser at orbilogin.com or 192.168.1.1
Thank you for the quick reply.
The cable modem is an Arris model TM822.
I have been trying to update the firmware. I have factory reset both the RBR and RBS and the RBS light turns blue (indicates it is connected?). When logged into the GUI via a wired PC the firmware page never gets past waiting for RBS to connect, so will not let me update the firmware.
Is there a certain order I need to factory reset? RBR first or RBS first?
My Orbi IP is 10.0.0.1 incase that makes a difference.
10.0.0.something would indicate that your modem may have a built in router as the RBR is detecting something upstream from it is using 192.168.1.1 which is what the RBR would normally use, so it changed to something different:
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou can skip adding the RBS and I would do this. Setup the RBR first and get it up and running. You can add the RBS afterwards...Usually resetting the RBR first then RBS lastly should work.
