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Nightowl66's avatar
Nightowl66
Aspirant
Jun 19, 2023

RBR10 satellites slow

I just had 200mb fiber optic installed in my house. I get 200+ if I'm connected to the main router, but if I am connected to one of the satellites the speeds are anywhere from 10mps to 60. What can I do to get faster speeds from the satellites? The backhaul status is good on both of the satellites.

7 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 20, 2023
    Nightowl66 wrote:

    I just had 200mb fiber optic installed in my house.

    Did you reset your Orbi system and set it up from scratch for your new Internet service?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

    • Nightowl66's avatar
      Nightowl66
      Aspirant
      Jun 20, 2023

      I did not reset the router after getting fiber installed.

      Firmware version V2.7.4.24.

      The fiber comes into the ouse to a little box, not sure if it is a modem, then Ethernet comes out to the router. No LAN ports.

       

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Jun 20, 2023

        Hello Nightowl66,

         

        Welcome to the NETGEAR Community!

         

        I understand that you are having network discrepancies between your RBR10 and your RBS10. This could be due to the placement of the Orbi satellites. Please relocate your Orbi satellites in accordance with the location recommended settings. Changing your preamble mode from automatic to long may resolve connection issues for devices with weaker wireless signals. If your RBR10 is between your satellites be sure to toggle off the "Daisy-Chain topology feature. 

         

        To toggle off the Daisy-Chain topology feature please navigate to the following settings at Orbilogin.com:

        ADVANCED > Advanced setup > Wireless settings > Backhaul topology > Uncheck Enable Daisy-Chain topology. 

         

        To change the preamble mode on your RBR10 please navigate to the following settings at Orbilogin.com:

        ADVANCED > Advanced setup > Wireless settings >Preamble mode > Long Preamble. 

         

        Please use the recommended Orbi placement within the link below as a reference:

        Where should I place my Orbi satellite? | Answer | NETGEAR Support

         

        Best,

        Kevin

        Community Team