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robert1308's avatar
robert1308
Aspirant
Aug 27, 2020

RBR20 dropping internet connection regularly

Since a couple days, as far as I remember after the upgrade of firmware, the internet connection drops regularly while the WIFI is still connected. I checked the WAN connection status, it is disconnected. Anything I can do?

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  • Mstrbig's avatar
    Mstrbig
    Master
    Aug 27, 2020
    robert1308 wrote:

    Since a couple days, as far as I remember after the upgrade of firmware, the internet connection drops regularly while the WIFI is still connected. I checked the WAN connection status, it is disconnected. Anything I can do?

    There have been several posts about updating firmware and having issues. 

    What firmware is installed your Orbi RBR20 have on it? The official release is 2.5.1.16 

    • robert1308's avatar
      robert1308
      Aspirant
      Aug 27, 2020

      I have the latest firmware version 2.5.1.16

      I've gone through several similar posts, none of them provides a reliable solution

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Aug 27, 2020

        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

         

        Has a factory reset and setup from scratch been performed since last FW update?

        Do you have Armor or Circle enabled? 

        robert1308 wrote:

        I have the latest firmware version 2.5.1.16

        I've gone through several similar posts, none of them provides a reliable solution