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RobGroen's avatar
RobGroen
Aspirant
Feb 02, 2021

RBR20 SSID not visible on older Windows 10 laptop

Router Information
Hardware Version: RBR20
Firmware Version: V2.5.1.16
GUI Language Version: V1.0.0.375
Operation Mode: AP

 

I am unable to see the SSID from my private and gueat network on a older  (2014) Asus X551CAP laptop. The laptop is recently updated to Windows 10 and up-to-date with the latest drivers and BIOS installed.

 

  • I can see a lot of SSID's from surrouning wifi-networks from my neighbors wifi.
  • I can connect perfect with my mesh Orbi RBR20 with a newer laptops, iPhone, Android phones, mediaplayer, audio reciever, TV.
  • I have read some post like the one I copied down here.

Use the admin browser (orbilogin.com), go to Advanced... Advanced... Wireless Settings, change CTS/RTS threshold for both 2.4Ghz and 5Ghz to 2347. This corrects many wireless compatibility issues.

 

If that doesn't work, in the worst case you can uncheck Enable AX in Advanced... Setup... Wireless Setup. But it would be a shame to disable AX on your new AX router just to remain compatible with older devices.

 

Unfounfortunately does that not work.

  • My threshold settings are 2347
  • I have no AX option to switch ON or OFF.

I am stuck now.

What to do to get my Asus laptop connected to my Orbi mesh RBR20?

 

 

 

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 02, 2021

    Ensure the network adapter drivers are up to date on this laptop. Contact the mfr for additional help and support of there product. 

    • RobGroen's avatar
      RobGroen
      Aspirant
      Feb 03, 2021

      As I mentioned in my initial post , alle driver are up-to-date.

      I will contact Asus to see what thay can do.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Feb 02, 2021
    RobGroen wrote:

    I am unable to see the SSID from my private and gueat network on a older  (2014) Asus X551CAP laptop. The laptop is recently updated to Windows 10 and up-to-date with the latest drivers and BIOS installed.

    .....

    What to do to get my Asus laptop connected to my Orbi mesh RBR20?

    My Windows 10 laptop has an option to manually enter the SSID of the WiFi access point.  (It may ahve been titled "Hidden Network.")

    Does your laptop have an option to manually enter the SSID?

    • RobGroen's avatar
      RobGroen
      Aspirant
      Feb 03, 2021

      I tried connecting tot the Hidden network. That didn.t work. Can't connect is the message.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Feb 03, 2021
        RobGroen wrote:

        I tried connecting tot the Hidden network. That didn.t work. Can't connect is the message.

        Well, fudge.  On my Windows 10 laptop, connect to hidden network brings up a box to enter the SSID.

        After that, it brings up a box to enter the password. (I discovered that the SSID is apparently "case sensitive".  It's a mystery to me why some parts of internet addresses are sensitive to UPPER/lower case and other parts are not.)

         

        For sure, this laptop has only a 2.4G WiFi adapter, so 5G settings are not relevant.