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RBR20 won't allow MacOS update
So, I don't know if it was the last firmware update or what, but my ORBI RBR20 gives me the dreaded "The request timed out" message that's been going around if I try to use MacOS Update. I know it's the router because:
- My house has a hot Cat6 from the ISP, i.e. no modem, and the updates work just fine if I bypass the ORBI.
- I did a factory reset on the ORBI to make sure it wasn't some setting I tinkered with previously.
- I've tried all the published workarounds for the time out error and none of them work.
Anyone else run into this?
Any ideas that aren't
- Boot into Safe Mode
- Update the DNS
- Bypass my ORBI and use the hot line coming into the house to run updates
"What's my IP: Prefix is 172"
Ok, this tells us that there is router infront of the RBR. To make this easier, I would setup the RBR for AP mode. This will reduce the number of routers on the same line and should resolve this for you.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
6 Replies
Are you getting a private IP address from your ISP? 192 or 172 or 10 IP address on the WAN or Internet side of the RBR? If so, there is a upstream router in front of the RBR. A public IP address from the ISP is preferred, ##.##.###.###.
What FW version is currently loaded?
We're stepping outside my understanding, so I'm just providing as much information as I can
- I do not have access to anything upstream from the RBR20. That's all managed by the ISP and is outside my house.
- RBR20: Get IP dynamically from ISP
- Macbook: IPv4 and Router both show a 192 prefix in the network settings
- What's my IP: Prefix is 172
- RBR20 WAN: Never configured anything there, so it's set to defaults.
- Router Firmware Version: V2.3.5.26
Thanks for responding FURRYe38
"What's my IP: Prefix is 172"
Ok, this tells us that there is router infront of the RBR. To make this easier, I would setup the RBR for AP mode. This will reduce the number of routers on the same line and should resolve this for you.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
doctboo wrote:So, I don't know if it was the last firmware update or what, but my ORBI RBR20 gives me the dreaded "The request timed out" message that's been going around if I try to use MacOS Update.
Was your network ever working correctly? If so, what changed?