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Solved
RBR50 — Orbi AC3000 Tri-band WiFi Router Won't Boot or Reset After Possible Firmware Update
Hello,
I’m experiencing an issue with my Netgear Orbi AC3000 system (1 RBR50 Router and 1 RBS50 Satellite) and I’m hoping to get some assistance.
Model: Netgear Orbi AC3000 (1 RBR50 Router and 1 RBS50 Satellite). Problem is with RBR50
Firmware: I believe it was either 2.7.5.4 or 2.7.4.24 (unfortunately, I can't log in to the UI to verify)
The system was working fine until it suddenly stopped. I suspect the issue may have been caused by a firmware update, as the auto-update feature was enabled on the router. While the satellite still functions (it boots up, shows a pink light, and the SSID is visible), the RBR50 router no longer powers on properly.
Some Other Observations
- The green power indicator at the back is on.
- Pressing and holding the Reset button does not change the green light to amber/orange, and nothing happens (I’ve tried multiple times, but reset doesn’t work).
- I’ve power-cycled the router several times, but it didn’t help.
- No WiFi SSID is being broadcasted.
- No light at the top of the router even when powering on.
- I attempted a hard reset (30-30-30 method), but it didn’t work.
- Lastly, I followed the instructions here:However, I couldn't continue with the steps as my PC doesn’t detect the router when connected via LAN cable also after restarting the router, it doesn’t turn amber/orange which is required for putting the firmware on router via TFTP.
Has anyone experienced this issue or have any advice on how I can get the router back to working condition?
Any help would be greatly appreciated!
Thank you in advance for your assistance!
Just to update, I was able to get in touch with Netgear support and since the device was under hardware warranty, they replaced it with a new unit.
Thank you all for your help!
4 Replies
sounds like you've done pretty much all the standard recommendations.
A couple things.
1. are you able to ping it?
2. if you have a PC wired into it, does it pull a default gateway?
3. the light doesn't change at all when pushing reset? (wonder if the reset button itself is bad)
Hi,
Thank you for your response.
1. I'm unable to ping it and the PC doesn't even detect that the router is connected over LAN (with static IP). The network adapter status remains "cable disconnected" as if nothing is plugged.
2. Again, device is not even detected by PC. tried it with different systems and OSes but no luck.
3. Yes, except the green indicator no other lights are there.
My device is still under hardware warranty, however, the hardware support page of Netgear is also down. Gives "Error 500 - Oops! Something went wrong on our end." So even unable to submit a request for replacement.
I just tried support on mine and was able to go through the "contact us" option for get support. Might retry or use a different pc
