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Forum Discussion

russellmoran99's avatar
Mar 02, 2019
Solved

RBR50 and 2 RBR50S and one wall satellite - STOPPED WORKING

I have had my RBR50 (latest firmware is  2.2.1.210) since 11/2016.  I can't get Netgear to support it (surprise).  I came home tonight and all my satellites are magically sharing the same ip address (192.168.1.250) and nothing appears to work unless it's hard wired to the router itself.  I have ATT Uverse (have since the beginning) and it's configured as modem only.  I have turned off all router functions and wifi.  Orib has controlled my internet with little to no problem since 11/2016.  All of a sudden after a VERY long week of working from home, I go to the movies with the family and come home and all satellites are down.  I have reset EVERYTHING, all switches, modems, router, satellites and called ATT Uverse.  I do not know what else to do and REALLY don't want to reset my router and start over (lots of settings changed, none of which have been changed in the last 6-9 months that would cause this problem.) 

 

My iphone is not working, my IP Phone is not working (ironically it is hard wired), my satellites are not working.   I have disconnected all but 1 satellite to try to resolve the mulitple IP address issue, still no go.  

 

Any suggestions or fixes to this problem?  

 

(FYI - Netgear - VERY DISSAPOINTED, been a LIFETIME customer and you won't help over the phone...shame on you.  Last Netgear I'll buy!!!)

14 Replies

  • UPDATE : Apparently there was an update I was not aware of.  I subscribe to Netgears emails but was not aware of 2 major updates.  

     

    RBR50  v2.2.1.212 and v2.3.0.32 manual upgrades

    RBS50 same upgrades

    RBW30 v2.3.0.4

     

    I upgraded all 4 of my devices (2 hours later) and all 3 of my satellites remain on 192.168.1.250.  They previously would get their IP address.  How do I fix this?  Thanks

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    You might make the IP address pool smaller as well. 192.168.1.100 to .200. This will allow you set static IPs on either side. It's been recommended to set RESERVED IPs for satellites as they do have some odd DCHP handling behavors. 

     

    Any network LAN switches in the mix? 


    russellmoran99 wrote:

    I have had my RBR50 (latest firmware is  2.2.1.210) since 11/2016.  I can't get Netgear to support it (surprise).  I came home tonight and all my satellites are magically sharing the same ip address (192.168.1.250) and nothing appears to work unless it's hard wired to the router itself.  I have ATT Uverse (have since the beginning) and it's configured as modem only.  I have turned off all router functions and wifi.  Orib has controlled my internet with little to no problem since 11/2016.  All of a sudden after a VERY long week of working from home, I go to the movies with the family and come home and all satellites are down.  I have reset EVERYTHING, all switches, modems, router, satellites and called ATT Uverse.  I do not know what else to do and REALLY don't want to reset my router and start over (lots of settings changed, none of which have been changed in the last 6-9 months that would cause this problem.) 

     

    My iphone is not working, my IP Phone is not working (ironically it is hard wired), my satellites are not working.   I have disconnected all but 1 satellite to try to resolve the mulitple IP address issue, still no go.  

     

    Any suggestions or fixes to this problem?  

     

    (FYI - Netgear - VERY DISSAPOINTED, been a LIFETIME customer and you won't help over the phone...shame on you.  Last Netgear I'll buy!!!)


     

    • russellmoran99's avatar
      russellmoran99
      Luminary
      I work from home and have my in-laws here as well. We can have up to 100 devices at a time. I have a large array of DHCP but last night figured out how to assign the satellites to static. That worked.

      I do have about 5 Netgear Switches on my network. I’m curious why would that matter?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Any of the switches managed or GreenEthernet supporting. IGMP and Green Ethernet switches seem to not work well with orbi. Just checking. 


        russellmoran99 wrote:
        I work from home and have my in-laws here as well. We can have up to 100 devices at a time. I have a large array of DHCP but last night figured out how to assign the satellites to static. That worked.

        I do have about 5 Netgear Switches on my network. I’m curious why would that matter?