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Forum Discussion
RBR50 and 3 RBS50: streaming issues during Zoom calls when connected to satellites, requests lagging
I have RBR50 working as AP connected to ASUS RT-N66R Router and three sats all over the house (RBS50).
After my last update to V2.5.1.16 several months ago I noticed that when connected via satellites I'm getting some kind of lag for any of my requests. So if I type in website into a browser it takes couple of seconds to start loading. It was a bit annoying but I could live with that, Youtube video worked fine, requests' lags were present there but with Youtube it's not so noticable because there's lag anyway, video was playing without issues. There was no problem in doing same things when connected to RBR iself. Zoom was working fine.
Few days ago I started to see very different thing - Zoom calls started to get streaming issues, sometimes to complete stop and dropping off Zoom calls or people stammering and my screen freezing for couple of minutes. First I thought it was Zoom glicth, but no glithes happen when connected directly to RBR. So obviously problems lies in the connection between RBR and sattelites although I haven't moved them last couple of years and everything was working fine, didn't change any settings.
Speedtest shows Ping 15ms when connected to RBR and around the same 20ms when connected to sats.
What I did trying to solve it: of course I rebooted all modems and routers, and I power cycled ORBI system (including sattelites). Zoom issue disaappered for about 12 hours and boom!- it's here again (((
Did the same thing - rebooted everything, the issue was gone for couple of hours. And? it's here again (((
What can I do to get rid of the issue? Should I update my system to V2.5.2.4?
Does anyone experience the same troubles?
Thank you!
10 Replies
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-SpeedTry enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Not seen on Orbi AX.Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849Has a factory reset and setup from scratch been performed since last FW update?
Thank you very much for prompt reply.
1) I'm not quite sure about the distance - eqipment is on different floors, but it should be ok, since everything was working fine for couple of years until recently and I haven't moved sats or router.
2) channels. I'm already using channel 6 for 2.4Ghz and 48 for 5Ghz. I changed it from Auto because I used to have issues with Ring cams.
No Wifi neighboors except for wireless printer and guest wireless network from Orbi
3) never did factory reset since last update.
4) Never tried: Beamforming and MIMO (tried this when addressing Ring issues), Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz
I will try steps under No4 and will let you know
Thanks again!
And good question - should I try all these steps intead/before updating the firmware? There's new version available and probably it might solve my issue?
