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RBR50 Blocking Prime, iPlayer, Netflix but we can watch YouTube
With our television connected to our Orbi we cannot watch Prime, iPlayer or Netflix but if I use a BT Home Hub and PoE to get the signal to our television all these services work.
We are therefore surmising that the DM200 + Orbi is blocking something, but what and how do I fix it?
Our ISP is BT and they supply a "free" home hub which despite their advertising does not cover our home. I have for several years used a DM200 VDSL Modem connected to an Orbi 55 Mesh system with no issues.
A while ago we had an evening of frequent short power cuts which 'upset' our system and I had to reset the connection to BT. and since then the Orbi system has not allowed access to these services. However if I use the BT Home Hub and PoE then all these services work entirely satisfactorily but we do not have WiFi throughout the house.
It seems to me that the one thing that Prime, iPlayer and Netflix have in common is that theyr require some form of login, where as YouTube and general internet services accessible via the television do not require a login. My working hypothesis is that the Dm200+Orbi are blocking something (port, protocol or something) whilst the BT Hub is allowing that something.
Not being a techi I am at a loss as to the details of the problem or how to fix it.
Any help would really be appreciated
Many thanks
Derrick
Fixed by reading the reccomended sismilar problem https://community.netgear.com/t5/Orbi/Netflix-Amazon-Prime-not-connecting/m-p/1964362#M100840
Problem was solved by changing MTU setting to 1472. It was previously 1492.
3 Replies
What mode is your modem working in? Bridge would be preferred. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopFixed by reading the reccomended sismilar problem https://community.netgear.com/t5/Orbi/Netflix-Amazon-Prime-not-connecting/m-p/1964362#M100840
Problem was solved by changing MTU setting to 1472. It was previously 1492.
Enjoy. :smileywink:
