Hi Everyone, So i read lots of threads regarding this problem and I haven't seem to found the solution. I have the RBR 50 which has been working fine for the 5 months since i bought it, and just recenlty, the connection cuts at least once a day. After 1-2 mins I will reconnect all devices that are notmally connected to it. Other than this I have no issues with the router and sat. I have the latest firmware also. I'm not 100% sure but it seems to only cut while i'm on the x box also. Anyone have any suggestions? PS: My internet connection is running at about 430mb/s on fibre.

You're absolutly right. My NAT was double. I reconfigured it so that my router is the only access point. NAT is now open which is great. It's funny I just did this before you replied. Thanks, lets see if the disconnects stop!

Ok, sounds like something going on with the RBR for sure. I would downgrade to v16 and perform the reset and setup from scratch. If this still happens after that, I would make contact with NG support to see what options you may have for this.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Has a power off for 1 minute then back on been performed since last update?Has a factory reset and setup from scratch been performed since last FW update? Any Wifi Neighbors near by? If so, how many? Do you have an RBS or just the RBR only?

Hey! The firmware is V2.5.2.4. I have powered it off and on again but the result is the same as if i just let it reconnect by itself. I have not done a factory reset since the last update. We have 2 wifi neighbors but they aren't that close. I have an RBS connected also.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.One User Experience/Configuration:https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849

RBR50 DISCONNECTING ON ALL DEVICES

16 Replies

FURRYe38
Guru - Experienced User
Oct 08, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back on been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?

Any Wifi Neighbors near by? If so, how many?

Do you have an RBS or just the RBR only?
- MRSAM
  Tutor
  Oct 08, 2020
  Hey!
  
  The firmware is V2.5.2.4. I have powered it off and on again but the result is the same as if i just let it reconnect by itself. I have not done a factory reset since the last update. We have 2 wifi neighbors but they aren't that close. I have an RBS connected also.
  - FURRYe38
    Guru - Experienced User
    Oct 08, 2020
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    
    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
    https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849

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RBR50 DISCONNECTING ON ALL DEVICES