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Solved
RBR50 Firmware Update problem
I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read the instructions for installing. One place tells you to log into routerlogin.net and another place in the instructions specifies orbilogin.com. I tried both and attempted to login with username of admin and the password I set up when I installed the Orbi system. I get a 500 internal server error with both. Any suggestions?
Avoid using the Orbi app for any FW updates. You can do this if you want to update FW:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelliteIf you do, update the RBS first then RBR lastly.
rabbw wrote:I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read the instructions for installing. One place tells you to log into routerlogin.net and another place in the instructions specifies orbilogin.com. I tried both and attempted to login with username of admin and the password I set up when I installed the Orbi system. I get a 500 internal server error with both. Any suggestions?
20 Replies
Avoid using the Orbi app for any FW updates. You can do this if you want to update FW:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelliteIf you do, update the RBS first then RBR lastly.
rabbw wrote:I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read the instructions for installing. One place tells you to log into routerlogin.net and another place in the instructions specifies orbilogin.com. I tried both and attempted to login with username of admin and the password I set up when I installed the Orbi system. I get a 500 internal server error with both. Any suggestions?
I appreciate your reply. Unfortunately the links you provided are the ones I went to and followed the instructions but I can't seem to access the login site as I get the 500 Internal Server error with both the URLs I have tried.
Try to access the orbilogin.com by using the Orbi Router’s Default IP address http://192.168.1.1 (If the orbi is in the router mode)
Thanks to everyone who responded to my note regarding my firmware not updating. A special thanks to FURRYe38 for his guidance. Rebooting while connected to my laptop worked and I was able to update the firmware and all is well.
Enjoy. :smileywink:
rabbw wrote:I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read the instructions for installing. One place tells you to log into routerlogin.net and another place in the instructions specifies orbilogin.com. I tried both and attempted to login with username of admin and the password I set up when I installed the Orbi system. I get a 500 internal server error with both. Any suggestions?
what firmware are they talking to you about.....version?
RBR50-V2.7.2.104 is the version I downloaded but I can't access the login site to proceed without getting the 500 Internal Server error. It's very frustrating. Also, this is the first time I have received an email stating that I need to update my firmware. I am currently on verion V2.3.5.30. I was concerned I may need to update for security reasons. What is the downside if I can't update?
rabbw wrote:RBR50-V2.7.2.104 is the version I downloaded but I can't access the login site to proceed without getting the 500 Internal Server error. It's very frustrating. Also, this is the first time I have received an email stating that I need to update my firmware. I am currently on verion V2.3.5.30. I was concerned I may need to update for security reasons. What is the downside if I can't update?
you may want to hold off with the firmware updates...unless you want to deal with some issues,
you may not be to login to the orbi via pc because yoor orbi is in AP mode?
access your current routers gui and dhcp server client list
find what ip address the orbi router has and use that address to access the orbi router ,
I am sorry I sent my reply to the wrong user (this is my first posting so not familiar with this site yet!).
Try either a different browser, IE11, Edige or Firefox.
Possible you may need to factory reset the RBR and setup from scratch then load up FW.
Be sure to unpack the .zip files as well.
rabbw wrote:I am sorry I sent my reply to the wrong user (this is my first posting so not familiar with this site yet!).
