RBR50 Gaming Ping Loss, approx 5 seconds every 10 minutes

It's the gaming software that reports this connection issue, correct?

 

The traditional suggestion for investigating network issues is to connect a computer directly to the ISP device and attempt to replicate the problem.  That removes the user WiFi system.  If the problem occurs without the user WiFi system in place, then it cannot be the cause.  If the problem does not occur when the WiFi system is removed, that puts more focus on the WiFi system.

 

For something trivial like confirming a Speed Test, this experiment might take only a few minutes and not seriously disrupt the household.  For this sort of issue, it might be tricky to find an appropriate time when everything in the house an lose internet access for long enough to perform a proper experiment.  I would want to run the experiment for at least 30 minutes at a minimum. (Unless, of course, the problem pops up immediately which puts the focus on the network.)

 

Another test could be to set up a process to ping somewhere on the internet one a second and record the results.  hrping, for example, is free software for Windows ( https://www.cfos.de/en/ping/ping.htm ) that will run indefinitely and save the results to a file.  One ping/second is a trivial amount of bandwidth and even several hours of data will result in a small file.  I would ping a public resource, such as Google DNS (8.8.8.8)

 

If run on a different computer, this would substantiate that the gaming software is reporting an actual network issue, rather than the PC running the gaming software having a problem.

What Firmware version is currently loaded?

Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...

 

Has a factory reset and setup from scratch been performed since last FW update?

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connolly20 wrote:

I am using a RBR50 mesh network that has 2 satellites connected to an Xfinity gateway xFi Advanced Gateway (XB8). The orbi firmware is up to date and there is typically 9-13 devices active in the network at a time. Every 10 minutes or so I get a connection/ping loss for 5 seconds. This issue is only noticeable when gaming, and happens when using either wifi or ethernet. I have tried restarting, powering off, and pressing the black reset button on the back of the router, and have seen the same issue when the computer is in the same room as the base router. What other info could provide to trouble shoot this? Thanks for the help!

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