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Forum Discussion

seb_hicks's avatar
seb_hicks
Follower
Jul 13, 2017

RBR50 Is having issues connecting to certain websites

Hi, I've recently been experiencing issues when trying to connect to certain websites such as cnn, espn, etc. However, I've been able to connect to YouTube and Google Search but that's pretty much it. I've been trying to troubleshoot the problem my self before trying to contact anyone or recieve any assistance and have deduced the problem is stemming from the router itself, as I am able to access these websites when wired directly to my modem. The router is an Orbi RBR50 running on the latest firmware which is 1.12.0.18. This issue can be seen throughout multiple devices connected to the router including iPads, iPhones, Macs, and Windows machines.

Troubleshooting

7 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 14, 2017

    Hello Seb_hicks

     

    Have you told those devices to forget the network then connect again? also you could try to change the DNS server see if that is the issue.

     

    DarrenM

  • Landerx's avatar
    Landerx
    Apprentice
    Jul 14, 2017

    This is not a router issue. This is just an issue where you have cookies installed that are conflicting with the webpage loading properly. I suggest resetting all your internet settings to defaults and clearing them completely. This should fix your problem.

    • st_shaw's avatar
      st_shaw
      Master
      Jul 14, 2017
      Landerx wrote:

      This is not a router issue. This is just an issue where you have cookies installed that are conflicting with the webpage loading properly. I suggest resetting all your internet settings to defaults and clearing them completely. This should fix your problem.

      If it's a broswer issue, then how come it works when the OP connects directly to his ISP modem (probably router actually).

      • Landerx's avatar
        Landerx
        Apprentice
        Jul 14, 2017

        I just know that this usually happens when you made some kind of a change to your router settings or internet settings. The fact that some websites work and others don't just points to a configuration issue not a router issue. I truly think that if it was a router issue that no websites would work not just specific ones.

  • zanus's avatar
    zanus
    Initiate
    Sep 07, 2017

    thanks all for solving an issue I have been struggling for two days.  Centruylink was no help and after swapping the modem today I talked to our network engineer and he said it was on m side not CL.  Rather than install the old firmware I will wait for them to fix it and let Netgear update me just like they did and screwed me up.  What pisses me off I registered the product with email and they could have saved me a lot of time and frustration by sending out an email notifying me of the problem with the update.  It would have been helpful if they thought of the cusotmer.