RBR50 keep disconnecting at random times

Question

Hi Community,After a lot of searching I bought an Orbi&nbsp;RBR50 with 2 Satelights. Was easy to set up and internet speed was great.After a day or two it started disconnecting from the internet at least 3 or 4 times a day.... This is really really annoying and doesn't match a high end mesh like Orbi and the price it costs.I'm minutes away from returning it.&nbsp;Data -Every time there is no internet at the house, disconnecting the cable to the wall (internal from ISP is directly from the wall, no router or log-in needed) and connecting back solves the problemReading around the community there was an advise to change the lease timer, i changed it to 750 through telnet. Nothing changed.I contacted Orbi support and they made me downgrade Firmware to 2.3.5.20. Nothing changed. I still get disconnects at least 3 times a dayAt this point I'm out of solution. This is really disapointing for a procut like this and I'd appreciate helpthank you

CrimpOn · Answer

It would help to know exactly what the internet service is. "Internet cable to the wall" sounds like "not a typical cable TV distribution".

Is there perhaps a typo in the firmware that Netgear recommended? i.e. 2.3.5.30 rather than "20"?

avicar · Answer

Hi there, thank you for trying to help out !!

Yes about the typo - It is V2.3.5.30 indeed

About the internet, I'm connected through Frontier in the US. Sorry for not knowing the actual profession terms. What I meant is that the connection doesn't require any user/PW. You can plug-in your cable directly to the wall and you have internet and this is where Orbi is connected and how it was configured.

I just another disconnect and looked at the logs if that helps.

[UPnP set event: add_nat_rule] from source 192.168.1.10, Friday, April 17, 2020 22:42:55
[UPnP set event: del_nat_rule] from source 192.168.1.10, Friday, April 17, 2020 22:42:30

--------- at this point there was no internet and I went and disconnected the cable and connected it back
[UPnP set event: add_nat_rule] from source 192.168.1.10, Friday, April 17, 2020 22:41:26
[admin login] from source 192.168.1.10, Friday, April 17, 2020 22:41:13
[UPnP set event: del_nat_rule] from source 192.168.1.10, Friday, April 17, 2020 22:41:08
[UPnP set event: add_nat_rule] from source 192.168.1.10, Friday, April 17, 2020 22:40:05

CrimpOn · Answer

Probably a good idea to determine which device in your network has IP address 192.168.1.10

When I Google for "UPnP set event: del_nat_rule" I find lots of results about Windows Media Player.

There is a setting in the Orbi web interface, Advanced Tab, Advanced Settings, UPnP where you can turn UPnP on or off.

Do you have devices or services that require UPnP?

Retired_Member · Answer

The fact that even NG support is advising users to revert to&nbsp; 2.3.5.30 should be proof alone for the disbelievers who hold on to their dozens of useless questions&nbsp;

avicar · Answer

Can someone suggest a solution please ?&nbsp;thank you about the reply on UPnP but I wasn't clear if you think that the fact that it is enabled is the source of the disconnects or not. I do see many past posts debating whether to turn it off or not but we do have XBOX and I need it to continue working. Would stuggle with XBOX only if UPnP is the source which I didn't see a definite post saying it is from NG&nbsp;This is a great product when it works. If it continue disconnecting I'm going to return to the store and never buy NG again. It is really quie embarassing that I need to deal with such a thing on my own. I expect such a high end product to be ressilient to whatever is cauing this

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RBR50 keep disconnecting at random times

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