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Forum Discussion
RBR50 Orbi Wifi Wifi Channel selection dropping upload
We installed Netgear ORBI RBR50 Wifi Mesh system (1 base, 1 satellite) in our home a few months ago.
We have a 1Gigabit/second Google Fiber Internet connection.
Most apps (movies, streaming, work laptop, etc.) works well.
However when doing audio/Video calls over Wifi (either zoom calling, Whatsapp calling or Facetime audio/Video),
the upload speed is slow and constantly drops (the other side complains about bad audio/video quality and reconnecting).
When I disable wifi for these calls (so audio/video traffic goes over 4G or LTE), no drops in call quality.
it works seemlessly. However since getting the Orbi, the folks we are talking to over Wifi calls cannot hear us over 20 seconds.. ?
I am not sure of what settings on the Orbi to tweak to fix this issue ?
any suggestions ? here are my current settings
| Advanced Wireless Settings (2.4GHz b/g/n) | |
| Enable SSID Broadcast | |
| Enable 20/40 MHz Coexistence | |
| Enable WMM (Wi-Fi multimedia) settings | |
| CTS/RTS Threshold (1-2347) | |
| Preamble Mode | Automatic Long Preamble Short Preamble |
| Transmit Power Control | 100% 75% 50% 25% |
| Advanced Wireless Settings (5GHz 802.11a/n/ac) | |
| Enable SSID Broadcast | |
| Enable WMM (Wi-Fi multimedia) settings | |
| CTS/RTS Threshold (1-2347) | |
| Preamble Mode | Automatic Long Preamble Short Preamble |
| Transmit Power Control | 100% 75% 50% 25% |
| Backhaul Topology | |
| Enable Daisy-Chain Topology | |
| Backhaul Password | |
| Orbi can generate a new hidden password to improve security for its backhaul connection. | |
| WARNING: Generating a new password might cause the Orbi satellite to lose connection from the Orbi router. To reconnect, use the Sync button. | |
| Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices | |
| Enable MU-MIMO |
4 Replies
You could be experiencing channel interference or possibly you need to open some ports through port forwarding, that support VOIP, WIFI calling, video, etc. You can search for port suggestions on the NET for your specific needs.
Thanks!
I have confimed no ports are blocked.
How do I minimize or avoid channel interference ?
Thanks
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
