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Forum Discussion
RBR50 out of nowhere is losing connectivity 5-7 random times a day
So, I am relatively technical and out of nowhere by Orbi Mesh has lost its mind. Spent two weeks with Spectrum to make sure everything is perfect between the Node and my House and then with Spect...
Please give more details on what is losing connectivity? What is happening when this happens?
What devices are effected? Brand and model#s.
Answer: Everything until the RBR requires the connection from the Modem.
Have you factory reset the system and setup from scratch to troubleshoot this?
Answer: Not yet, because I have enough connected devices the headache to do that is last step....unless there is a way to protect all that, but not sure. But baffled as to how this is happening out of the blue...but get that might be what I have to do.
Any top ring LEDs come on when this happens?
Answer: Yes, White is on flashing until it connects back with the Modem.
Try channel 1 and 40 or 11 and 48 on the RBR.
Answer: Ok switched 2.4 to 11 and 5 was already on 48, or should I move each to 1 and 40 respectively
FW upgrade files are here: https://www.netgear.com/support/product/rbk50
The Orbi 50 series is EoL so you have the latest from NG.
Answer: Ok thanks
If the top ring is blinking white means something has happened between the ISP modem and the RBR, RBR has lost it's connection with the modem. Check the logs to see if there are entries for Internet Connected, if yo use see more then one entry, means the ISP modem maybe stopping services unexpectedly thus the RBR starts blinking white.
Have the ISP check the signal on the line up there there modem. Check for Event logs as awell. Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Are you using ISP detected DNS or custom DNS?
Is IPv6 enabled on the RBR?
Try either wifi channel configurations and see what works best or helps better.
Factory reset the system and setup from scratch using this guide:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Can save off a backup config to file before starting then reload it to help save time. FR with out is good as well as long as you use same SSID name and password for the WiFi, you'll be good.
Please give more details on what is losing connectivity? What is happening when this happens?
What devices are effected? Brand and model#s.
Answer: Everything until the RBR requires the connection from the Modem.
Have you factory reset the system and setup from scratch to troubleshoot this?
Answer: Not yet, because I have enough connected devices the headache to do that is last step....unless there is a way to protect all that, but not sure. But baffled as to how this is happening out of the blue...but get that might be what I have to do.
Any top ring LEDs come on when this happens?
Answer: Yes, White is on flashing until it connects back with the Modem.
Try channel 1 and 40 or 11 and 48 on the RBR.
Answer: Ok switched 2.4 to 11 and 5 was already on 48, or should I move each to 1 and 40 respectively
FW upgrade files are here: https://www.netgear.com/support/product/rbk50
The Orbi 50 series is EoL so you have the latest from NG.
Answer: Ok thanks
Are you using ISP detected DNS or custom DNS?
Is IPv6 enabled on the RBR?
ANSWER: No
As for the logs...this is all i see:
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 10:10:52
[admin login] from source 192.168.1.3, Tuesday, December 02, 2025 10:10:42
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 09:54:21
[admin login] from source 192.168.1.3, Tuesday, December 02, 2025 09:53:22
[admin login failure] from source 192.168.1.3, Tuesday, December 02, 2025 09:53:16
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 09:50:21
[admin login] from source 192.168.1.3, Tuesday, December 02, 2025 09:50:04
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 09:34:20
[admin login] from source 192.168.1.3, Tuesday, December 02, 2025 09:33:49
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 08:27:48
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 08:27:18
[UPnP set event: add_nat_rule] from source 192.168.1.102, Tuesday, December 02, 2025 08:27:00
[UPnP set event: del_nat_rule] from source 192.168.1.102, Tuesday, December 02, 2025 08:27:00
[Time synchronized with NTP server] Tuesday, December 02, 2025 08:26:57
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 08:26:57
[UPnP set event: add_nat_rule] from source 192.168.1.102, Tuesday, December 02, 2025 08:26:56
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 08:26:51
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 08:26:48
[UPnP set event: add_nat_rule] from source 192.168.1.102, Tuesday, December 02, 2025 08:26:45
[UPnP set event: del_nat_rule] from source 192.168.1.102, Tuesday, December 02, 2025 08:26:45
[UPnP set event: add_nat_rule] from source 192.168.1.102, Tuesday, December 02, 2025 08:26:41
[WLAN access rejected: incorrect security] from MAC address 0c:23:69:8f:0a:7c, Tuesday, December 02, 2025 08:26:18
[Internet connected] IP address: 173.90.51.233, Tuesday, December 02, 2025 08:25:42
[Initialized, firmware version: V2.7.5.6] Tuesday, December 02, 2025 08:25:40from DEBUG - Uptime is 1:48 so that lines up with first entry at 8:25, it appears the logs clear when the signal drops...does that make sense?
or are there logs in DEBUG I should turn on?
Are you using ISP detected DNS or custom DNS?
You need to resolve what device is causing this log entry: [WLAN access rejected: incorrect security]
Have the ISP check the signal on the line up there there modem. Check for Event logs as awell. Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Looks like DNS from ISP (my notes said a long time ago Spectrum wanted that....but perhaps I should adjust ?)
As for WLAN Reject....
ISP checked signals for 2 weeks to modem and said PERFECT !! Claim no issues whatsoever....but once again I doubt them...not sure how to redirect them.
I will google that reject issue to learn more about it....