Hello All. Trying to update the firmware on my Orbi router. Working on a manual update. When I attach the .img file, click upload, it processes for a few minutes then an error message appears stating the file is incorrect. I double checked to make sure I was uploading the file for the router and not the satelite. Was able to update the satelite firmware no problem. Anyone have the same or similar issue??

Thanks all for the tips. Fingers crossed.

What Firmware version is currently loaded?What version of FW are you trying to update too?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What browser are you using?

Make sure you are uploading the RBR50 image file and not the RBS50 image file.

Thank you for replying, but I did confirm the correct model number.

I'm trying to update from 2.0.0.74 to 2.7.2.104.ISP modem Hitron, model # EN2251 (Spectrum)Google Chrome on my MAC

RBR50 Router | NETGEAR Communities

19 Replies

FURRYe38
Guru - Experienced User
Feb 03, 2021
What Firmware version is currently loaded?
What version of FW are you trying to update too?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What browser are you using?
- FZ1977
  Tutor
  Feb 03, 2021
  I'm trying to update from 2.0.0.74 to 2.7.2.104.
  ISP modem Hitron, model # EN2251 (Spectrum)
  Google Chrome on my MAC
  - vajim
    Master
    Feb 03, 2021
    FZ1977 wrote:
    I'm trying to update from 2.0.0.74 to 2.7.2.104.
    
    why?
DeanB1452
Apprentice
Feb 03, 2021
Make sure you are uploading the RBR50 image file and not the RBS50 image file.
- FZ1977
  Tutor
  Feb 03, 2021
  Thank you for replying, but I did confirm the correct model number.

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RBR50 Router