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Forum Discussion
RBR50 Satellite keeps dropping connections
Connection has been rock solid since I bought it but recently my satellite connections keep dropping. I know because I lose connectivity to my NAS connected over ethernet. Rebooting the satellite eventually resolves the issue. I can't ping the address of the sattelite when this happens so know it's not related to the ethernet connection or my NAS. I've downgraded the firmware as I read that this might be the issue but it didn't resolve so I've put it back on the latest version. Only seems to happen every few weeks or so.
6 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last update?
What Firmware version is currently loaded?
Firmware is V2.5.1.32
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Virgin Media UK in Modem Mode
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Tried messing with a few settings - wireless has been rock solid as I say for around a year since I bought it, it's only recently that it has started playing up. I get full speed pretty much everywhere in my house.
Has a factory reset and setup from scratch been performed since last update?
Yes but I restored my settings as I have many port forwards etc for the NAS and it would be a right pain to set this all up again.
You might downgrade to v16 on the RBR and RBS. v32 saw some problems. NG pulled this version from there servers.
Factory rest the RBR and RBS and setup form scratch. Don't apply the backup config from file initially. See if the RBS fails again. If not, then try loading the backup config from file.
