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gburra63's avatar
gburra63
Aspirant
May 04, 2022

RBR50 says not connected to Internet but I am still online

Hello, I have an RBR50 with 4 satellites attached to it. The RBR50 connects to my broadband modem. I am able to go online without any problems. However, when I go to the Orbi tool, I get the error message as below

 

I have reset the Orbi router (and the satellites) completely and re setup the system but still no luck. 

 

Any help is most appreciated. 

 

Thanks,

Gangadhar Burra

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 04, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    • gburra63's avatar
      gburra63
      Aspirant
      May 05, 2022

      Thanks for your response. 

       

      If it were a double NAT, I don't understand how I am actually able to be on-line - in other words, wouldn't that prevent me from getting internet access due to the two NAT's fighting each other? 

       

      Thanks

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 06, 2022

        When you're in a double nat, some people experience different issues. Usually you're still online but the process that checks if you're online, doesn't function properly. Thats why you're online but not showing as online (usually)