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hartcb's avatar
hartcb
Tutor
Dec 28, 2020
Solved

RBR50 with 1 RBS50s - Wifi Calling Drops Constantly - on latest firmware V2.7.2.102

Hi All,

I've been working on this issue for 2+ months and have made all the rounds - to Apple, to Verizon, and read through all the forums here for similar issues.

 

It seems no matter what I try, I get get wifi calling to stop dropping on my network. It worked for 2 years and then started dropping about 2.5 months ago. I've updated my firmware to the latest on all three devices: firmware V2.7.2.102, I've replaced the iPhones (now two 12 Pros, and an 11).

 

The symptom is a wifi call will start for 2-5 minutes and then fails every single time. It doesn't matter if I have cell service turned off (airplane mode) and am on wifi only or not.

 

If anyone can help I would really appreciate it!

  • hartcb's avatar
    hartcb
    Dec 31, 2020

    UPDATE - xfinity modem replaced, connectors on my line snipped and reconnected, and wifi calling seems to be working. 20 minute call is just completed and still running. I believe that was ultimately the issue.

     

    So, after investigating with Netgear equipment, Apple phones, my network, various settings, etc... it came down to the cable / internet provider. I don't know that I'll ever know what caused it, but happy it appears to be fixed! Hopefully, this helps someone else.

23 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 28, 2020

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

     

    Has a factory reset and setup from scratch been performed since last FW update?

    • hartcb's avatar
      hartcb
      Tutor
      Dec 28, 2020

      Thanks for the response - please see below:

       

      • The ISP Modem is a xfinity XB6-A
      • Home size is 2,000 square ft. plus or minus (with 1 router and 2 satellites I have very strong signal throughout the house)
      • Distance router to satellite is 15 ft. (but going through a couple of walls) on one and 25 ft. (going through a door) for the other. This has been the configuration for 2 years or so with no issues until the last 2.5 months.
      • 2.4Ghz was Auto, changed setting to manual channel 1
      • Wifi Neighbors - just one shows up and only 2 bars (ATT)
      • Beamforming and MIMO were already enabled from prior post suggestions - left those on
      • Factory reset and setup - done just before I updated to the latest firmware today.
      • Per the other post you included a link to I have now given both satellites static IP addresses as well.
      • All other configurations are as you suggested.

      RESULT: wifi calling is still dropping after 2-3 minutes on average, this continues to happen if I am on wifi only (airplane mode with VZW Wi-Fi on the iPhone), or have the cellular on (my at home cell service is terrible, hence the need for wifi calling - definitely is harming my work at this point...)