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k9kids's avatar
k9kids
Guide
Nov 30, 2017

RBR50/RBK50 not in sync

Decided to log on and look at my current status. Satellite is pulsing white. Did a sync, but still the same. 

 

Both are at the latest F/W revision v2. 0.0.74. The satellite shows no internet connection.

 

Besides synchronizing again, what else can I try?

 

 

Troubleshooting

3 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 04, 2017

    Are you able to log into the satellited using its Ip address?

     

    DarrenM

    • BillYoung's avatar
      BillYoung
      Luminary
      Dec 04, 2017

      k9kids:

       

      Welcome to the club.  I have the exact same issue as you do.  I was told to re-sync the satellite.  I did that, and its ring flashed white for about an hour and 40 minutes.  Once it quit, I tried the same thing again, and the results were the same:  "No Internet".  I'm still waiting for a response from DarrenM.  My posting is currently on Page 3 and headed lower in the Community.

       

      I'll keep an eye on your posting to see if you get a solution.  Thanks for posting this.

       

      BillYoung

       

      • BillYoung's avatar
        BillYoung
        Luminary
        Dec 07, 2017

        k9kids:

         

        OK, here is your answer to your problem:  power cycle the satellite, and re-sync both the router and satellite.  That should clear the "No Internet" issue.  It did for me.  You can look at my posting to see any further details.