RBR50v2_ Loses Internet connection

Question

Hi,I need help. I have over 3 months having problems with my new router. It loses internet connection several times in a day and the only way to get the service back&nbsp; is un-pluging the Modem. My modem is from Frontier communications.They have changed their modem 3 times and the problem persists. They confirmed the problem is not from their side. If I un-plug the router instead of the modem the service never is restablished. I always have to un-plug the modem to get the service again. Any suggestion is welcome. Thanks!

plemans · Answer

1. what modem is it?&nbsp;2. Firmware on the rbr?&nbsp;&nbsp;

AHF · Answer

Model is a Frontier Communication ModemMODEL # FOG420 FTRO8A00FC1CFIRMWARE in Router and Satellites 2.5.1.16Thanks

FURRYe38 · Answer

Has the ONT and RBR been powered OFF for 1 minute then back ON?&nbsp;Has a factory reset and setup from scratch been performed since last update?

AHF · Answer

Hi,Yes, they have powered off for over s minute and they back on.Yes, I have done a factory reset and updated the firmware several times and the problem persists.Thanks

FURRYe38 · Answer

Seems like there is a problem between the RBR and your ONT unit. I would check with the ISP to see if there logs show anything at the ONT unit.&nbsp;The RBR depends on the ONT unit working well have having good operation and signal. If the RBR seems to be failing to keep connected, then possible failure is at the ONT.&nbsp;&nbsp;Test your RBR at a different location if you have a friend for family member near by with a different ONT or modem that you can use to see if the problem follows the RBR or not. Would help rule out what device doesn't have the problem.&nbsp;

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RBR50v2_ Loses Internet connection

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