RBS50 Connectivity problems and Issues

Hope it works better for you. 

I was thinking to perform this activity because working hours during weekend , but main router RBR50 started to fail in the same way as the satellite . OMG , Amazing and Incredible . Now I don't have any connections in all the house . 

Netgear's product used to expired after 3 years of no problems?  

What happened with the Netgear Engineers who doesn't pay attention to this type of failures .  

Anyway I will try to perform the loadinf of the  new firmware during tomorrow , Problem I dont know how , because of the failing status in the Orbi router and the Satellite also . 

Lets see . I don't have any optimistic feeling about if the procedure if going to solve this problems . 

FURRYe38 

Question : If I have the Orbi Router in a turn Off Status , How Im going to perform the load of the new firmware in the Satelliter - Which is the default address to type in the browser to sign in? Do you have a post with a detail procedure in this cases ?

Factory reset to the devices , first loading firmware in the satellite (address?) and then in the router (address) with a wired PC and after that Load the Config file .

Let me know in order to perform the rights steps in the process . Thanks in advance . 

You can manually load FW to the RBS if it's not connected to anything:

What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC. 

Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR. 

if it's syned to the RBR then just log into the RBS web page and send the FW there directly using the RBS web page:

https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

Use the RBS IP address to access it's web page. 

Then do the RBR, I would already have the FW file downloaded, factory reset the RBR and manaully setup the RBR quicky. You don't need the RBR connected to the ISP modem/ONT. 

Basic following same process as RBS, use the RBRs web page to send the FW file:

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

It seems satellite was updated normally . 

But router Starts - a Whit blink light is blinking but the `router is in this status (no light) since 15 minutes

I dont know what to do . 

Factory reset again as start again?

What browser are you using? 

So you sent the RBRs FW file? Were you able to log into the RBRs web page after you sent the file? 

Finally Router is in firmaware 2.5.1.6

According the status get in the orbilogin.net but Problem still remains . Dropping wifi connections every two minutes

Nothing change .

Regarding the Browser I used Chrome . (is there any limitation?) 

Last alternative could be go for the last firmware available . But as I said no hopes .

Amazing failure and amazing support from your side . Is there any way to contact Netgear directly ? a lot of users said is a waste of time , but anyway I'd like to give them an opportinity  before posting  not to use Orbi in the future because of this type of failures reported and as far as I know nobody solve the problem . 

Let me know all youtr thoughts . Remember 3 year without any single problem from the installation . 

Thnaks in advance 

You can try this newer FW as it's available to everyone:

https://community.netgear.com/t5/Orbi/New-Orbi-RBR50-Router-Firmware-Version-V2-7-2-104-Released/m-p/2050687/highlight/true#M113392

If the problem still continues after this and a reset, I would presume that the RBS maybe faulty and needs replacting. 

Out of warranty with NG seems to envoke a fee to talk to someone. You might send a PM to Blanca_O to see what available options are available to you. 

It is not the satellite but the router is failing also - 

From the scratch - factory reset and new firmware installed 2.7.2.104 (both router and satellite) 

Dropping connections every 2/3 minutes -

Satellite is not syncing and not connected to the router . But testing the router only  and a lot of WIFI drops , so not working is another issue . 

Dont know how to continue - Sending the Orbi to the Garbage? 

Lets see tomorrow If I have another idea . Its enough for me  for today -. 

Complete Activity List updated with the last tests done (no positive results) 

1 - ISP Modem is On bridge Mode (Orbi Satellite - Not working)
2 - Channel 2.4 GHz set to 1 (Orbi Satellite - Not working - Reported Red in Orbi App and backhaul Poor)
3 - Channel 2.4 GHz set to 6 (Orbi Satellite - Not working - Reported Green in Orbi App and backhaul Good)
4 - Channel 2.4 GHz set to 11 (Orbi Satellite - Not working - Reported Red in Orbi App and backhaul Good)
5 - Channel 2.4 GHz remains in 11 - Channel 5 Ghz set to 48 (Orbi Satellite - Not Working)
6 - Keeping the same setting in Point 5 - Set Preamble Mode to Short-preamble (Orbi Satellite - Not Working)
7 - Were not enabled in my system but checked that Armor , Circle , Fast Roaming are disabled
8 - Enable Coexistence to 40 Mhz Only set to disable (Orbi Satellite - Not Working)
9 - Enable beanforming and Mu-Mimo (Orbi Satellite - Not Working)
10 - Disable Daisy Chain Topology - reboot (Orbi Satellite - Not Working)
11 - IPV6 was always disabled
12 - Same as 6 - Set preamble mode to Short-preamble , but for the 5 ghz (Orbi Satellite - Not Working)
13 - Set 2.4 ghz Transmit Power to 50 % (Orbi Satellite - Not Working)
14 - Set 5 ghz Transmit Power to 75 % (Orbi Satellite - Not Working)
15 - Steps 13 & 14 return to normal settings 100 %
Now the Orbit Router start failing with same issue as the satellite
16 - Reinstall from scratch Firmware 2.5.1.16 (Orbi router and Satellite are failing)
17 - Reinstall from scratch Firmware 2.7.2.104 (Orbi router and Satellite are failing)
18 - Change ISP DNS Servers to Google DNS in Orbi (Orbi router and Satellite are failing)
19 - Change Google DNS Servers to Cloudfare DNS in Orbi (Orbi router and Satellite are failing)

I will let you know how to continue 

Until now , more than 30 hous of work dedicated to this (........ adjetive will be filled when I finish) amazing and unpredictable piece of hardware . 

After a lot of work a finally conect the satellite but , (It seems with Netgear you always have a but) no devices attached to it and also it figures in the administration app shows the satellite with the old firmware . 

So I decided to start the process again with the satellite , but now is not possible to address 192.168.1.250 (???) - (I performed a factory reset again) . 

Anyway , I decided to continue working with the main router and trying to work finally (Im going to dedicate and perform last efforts all weekend) . 

Im in a moment of my life of not to losing time in small things (so searching for easy , no too much expensive pieces of hardware and working fine as Orbi used to be in the past)

If someone has some ideas about Drop connections issues are very welcome .   

Thanks a lot to FURRYe38 for supporting , helping and giving his expetrise for trying to solve the problem 

You are a Genious independently of the results . 

Hoping solve the issue in the next days to continue belong  to this community . 

My compromise is to post all the testings done (like until today) and the final decision also . (it seems , that according other posts , Netgear's engineers and  technical support are not too much worried about it)  

I'm persistent , so continue with all the tests performed (if you don't want to read the boring results , the conclusion is that we are in the same status) - Not Working 

So this a complete list of testings done : (to be continue all weekend) - Again , if someone has something (doesn't matter the crazy idea you have) please post .  

Testing Activities
Orbi Running in router Mode and ISP Modem with all WiFi and radios are off (from the very begining)
Firmware status today is = V2.7.2.104 starting from V2.3.5.30 and going to intermediate state 2.5.1.16
Not Working = means Drops Connections and very unstable Internet Service

1 - ISP Modem is On bridge Mode (Orbi Satellite - Not working)
2 - Channel 2.4 GHz set to 1 (Orbi Satellite - Not working - Reported Red in Orbi App and backhaul Poor)
3 - Channel 2.4 GHz set to 6 (Orbi Satellite - Not working - Reported Green in Orbi App and backhaul Good)
4 - Channel 2.4 GHz set to 11 (Orbi Satellite - Not working - Reported Red in Orbi App and backhaul Good)
5 - Channel 2.4 GHz remains in 11 - Channel 5 Ghz set to 48 (Orbi Satellite - Not Working)
6 - Keeping the same setting in Point 5 - Set Preamble Mode to Short-preamble (Orbi Satellite - Not Working)
7 - Were not enabled in my system but checked that Armor , Circle , Fast Roaming are disabled
8 - Enable Coexistence to 40 Mhz Only set to disable (Orbi Satellite - Not Working)
9 - Enable beanforming and Mu-Mimo (Orbi Satellite - Not Working)
10 - Disable Daisy Chain Topology - reboot (Orbi Satellite - Not Working)
11 - IPV6 was always disabled
12 - Same as 6 - Set preamble mode to Short-preamble , but for the 5 ghz (Orbi Satellite - Not Working)
13 - Set 2.4 ghz Transmit Power to 50 % (Orbi Satellite - Not Working)
14 - Set 5 ghz Transmit Power to 75 % (Orbi Satellite - Not Working)
15 - Steps 13 & 14 return to normal settings 100 %

Now the Orbit Router start failing with same issue as the satellite
16 - Reinstall from scratch Firmware 2.5.1.16 (Orbi router and Satellite are failing)
17 - Reinstall from scratch Firmware 2.7.2.104 (Orbi router and Satellite are failing)
18 - Change ISP DNS Servers to Google DNS in Orbi (Orbi router and Satellite are failing)
19 - Change Google DNS Servers to Cloudfare DNS in Orbi (Orbi router and Satellite are failing)
20 - Trying to Sync Satellite with right procedure more than 20 times . Something happens that suddenly , with no changes in the satellite , it was connected to Router with Blue Light and after 5 minutes of connection turn to Magenta . It seems that Drop connections issue is also afecting the satellite connection to the router (see point 21)
21 - Orbi App in PC shows in the Main Screen 0 Satellites connected , but in the attached devices screen is showed up as Satellite conection status Good (??) and after some minutes is disconnected .
22 - Disable option enable SSID broadcast for 2.4 (Orbi router Drops connections)
23 - Disable option enable SSID Brodcast for 5 (Orbi router Drops connections)

Now all the efforts wil be center in the Router - It's enough for the satellite .

24 - According the thread -
https://community.netgear.com/t5/Orbi/Another-RBR50-Dropping-Internet-Connection/m-p/1913938#M92325

On my cable modem:
I put off all the wifi signal sending. (OK)
I put a static ipadres in it for the orbi modem. (OK)
I put the dmz mode with the ip adress of the orbi. (Not Done)
I connected the Orbi direct to the cable modem. (OK)
I put the Modem on Bridge mode (OK)

On the Orbi:
I put the orbi in AP mode.(Not Done)
Turned on 20/40 mhz (already done from previous tests)
Turned on WMM(2.4 and 5Ghz) (OK)
Preample automatic on both with 100% signal strength (already done from previous tests)
Turned off Backhaul (OK)
Turned on beamforming (OK)
Turned on MU-MIMO (OK)
Turned off Fast Roaming (OK)
2.4 Ghz channel: automatic (already done from previous tests)
5 Ghz channel is on 40(I did some tests on every channel and for me this was the fastest) (already done from previous tests)
Guest network is off (already done from previous tests)
No dynamic DNS (already done from previous tests)

DsxUndertakerThis Parameters doesn't work for me . It means WiFi disconnection still happens from the router itself (satellite are not still connected) .

25 - ISP Lease time that was introduced few months ago in Orbi.(??) I dont how because I didnt perform any firmware upgrade since 2019 , but anyway lets go
Reducing the ISP Lease time should solve this issue.
Reducing the ISP Lease time can be done using the following telnet commands:
>> config get wan_lease
>> config set wan_lease=1200
>> config commit
meisert, ekhalil , Thanks a lot for your contributions but didn't work for me so they was returned to the original ones set_wan_lease=86400 - Remember I'm in the last firmware available .

Drop Connections still happen almost 2 per minute - See the enclosed video taken from the Orbi App in the Smartphone . (video was cutted because is a 40 seconds long  which is the WiFi availability until it drops 

If a miracle doesn't happen , seems I will follow the same way as BigRune . 

Patience and persistence are some of my attributes but at this point in my life and specially in this special moment , are something decreasing  day by day .

To be continue 

You may have a faulty RBS that needs to be replaced. 

Sorry is not a faulty RBS (is tuning off right now) , so I'm working right now with only the router, and having constantly Drops . 

Sincerely I didnt see any hope for this hardware . But still working all weekend trying to solve  . 

Just a question from my side in order to have your opinion .

Whiy there is not a way to contact customer or technical support from netgear? , why they don't pay atention to this users claims ? . Have they can acces to this community? 

I don't have a single email in ordeer to send all this background to them . The contact thta you kindly provided me @idnt answer until now .

Your feedback will  be very appreciated considering is not only the RBS also the RBR .

Just an aditional comment - I've installed yesterday for testing purposes and old router (with limited scope) and all  the devices that can be connected (because a cover scope limitation) running perfectly well . 

Thanks again 

Last status for Saturday night - Conclusion : Still not working dropping Wifi Connections (2 x minute) only working with the Router RBR50 , satellite is turn off . 

Remenber that I've connected an old router (yesterday) to the same ISP in my house with no issues (exception is coverage and processing power , reason for the Orbi System) 

26 - All the rules in the Orbi regarding port Forwarding were deleted (Orbi router Drops connections)
27 - Block all 2.4 devices (from access control screen via PC wired) (Orbi router Drops connections)
28 - Block all 5 ghz devices & 2.4 also (from access control screen via PC wired) just the wired connection to PC remains (Orbi router Drops connections) 
29 - Reload again Firmware on Router V2.7.2.104 (not from  scratch) and dedicated Static IP Address for router (Orbi router Drops connections)
30 - Installed yesterday for testing purposes and old router (with limited scope) and all the devices that can be connected (because a cover scope limitation) running perfectly well.
31 - Disconnect the last 2 devices connected to Orbi wifi network since 30 days ago (Orbi router Drops connections)

Tomorrow will be another day - Let's see 

You might try going back to v16 on the RBR and see:

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/true#M89460

If anything, the RBR maybe bad then, 

Good Morning gor everyone hopes everybody is going to have a nice week (me too) 

Status .

32 - Downgrade the Orbi Satellite to version 2.5.1.16
33 - Downgrade the Orbii Router to version 2.5.1.16

FURRYe38 

Soorty to distuurb you but just a simple question , after de upgrade (because I did it offline with no internet connection) which is the best way to conotinue 

1 - Satellite and router are not synced

2 - Satellite has the address 192.168.1.250 and the Router 192.168.1.1

3 - Because my ISP has a 192.168.1.1 the previous upgrades change the Orbi Router to 10 .0.0.1

Wich is the best way to perform all the previous activities to perform the final conections and syn (I need the Orbi Router with 10.0.0.1 running) Let me know , please your thoughts about it to conitnue al the testing procedure 

Thanks in advance    

Does your ISP allow you to change the Modems IP address by chance? If they do you could change the ISP modems IP from 192.168.1.1 to say 192.168.2.1 or .0.1, then you can leave the RBR and RBS at 192.168.1.1.

If not, then setup the RBR by allowing it to change to 10.0.0.1 and use that to set up the RBR first. Once you have the RBR setup, I would then press the sync button on the RBS then on the RBR and let the RBS sync to the RBR. Do this with the RBS in the same room as the RBR. 

FURRYe38 

Thanks a lot for supporting - Done !!

Satellite not synced yet - testing with router mode only - 

5 minutes running with almost all the devices (exception devices that are too far and suppose need to be connected to the satellite) and the dropping connections started again . (1/2 per minute)   

Let's see how to continue but I believe I've  invested a lot of time (and money) trying to solve this issue . 

netgear didn't pay attention to this issue , @netgear_help (on twitter) also - Nobody answer PM's , so it is time for definitions on my side .

Because of the Pandemy status , family is going to kill me before the Virus , so If nobody have any other ideas (very very welcome)  , hardware will be replaced . 

Im going to post the next steps .  

I'd contact NG support with a tickect if you can and see what your options are. 

I'd send a forum moderator a PM as well.

Blanca_O 

Thanks for your efforts . 

As I said you are a Genious and all the community needs to recognized you as a person always ready to help and support . 

So I'm going to wait some comments from this side (NG) but I need an urgent (Sofware) solution because (Other like hardware is impossible because of location) .

NetGear has no support in my country , so lets see if I have the lucky boy or not and someone contact me .

Fingers crossed  

Hoping that some charitable soul of Netgear has mercy and can observe the content of this post , I attach to feed your intellect , the last tests carried out which seem to me to be irrefutable prove regarding the issue presented.

New tests
34 - Wifi Name in router (satellite still not synced) was changed - Wait some minutes in order to complete all the transfer from one wifi network (orbi) to the new one (old router)
35 - All possible hardware , connected to the old router , PC wired is connected to Orbi

I know is not the ideal scenario to have two WiFi networks on the same site - just to see what happen

36 - Start connecting some of the devices from WIFI old router to Orbi Wifi Router (the easiest ones , fi. Notebook , Tablets , Smartphones) (Not Working - Dropping Wifi Conections every 30/40 seconds)
37 - Testing with only one device conneced (smartphone) (Not Working - Dropping Wifi Conections every 30/40 seconds)
38 - The last test performed where you have only one device connected (just the wired PC) to the Orbi Router.

The Wireless network goes down (after 2 minutes) without any device connected. Of course the Internet connection via the Orbi through the wired device works perfect . 

Something happen in the Forum that I cannot post pictures , but anyway believe me is the real scenario I am facing . 

Same Status - 

39 - Reset router again and configure from scracth fron the Orbii APP via Smartphone (Not Working - Dropping Wifi Conections every 30/40 seconds)

The solution must come from Netgear - I wonder if someone is from the Company Netgear is paying attention , not only to this incident , but also to all the similar ones podeted in this forum?

You'll need to contact NG support directly and also contact a forum moderator at well. NG doesn't really keep tabs on this forums.

Best is to contact them and make contact. 

Blanca_O 

Good Luck. 

FURRYe38 

Sincerely I don't even have an idea how to conect someone of NG Support - 

Email is not available , Twitter is not available (I've posted a tweet in @netgear_help no news until now) , PM to Blanca_O  with no answer until now so my question is if you have another way to contact NG Support please send me a PM , because I didn't find the way  , 

According information in My Netgear for my product buyed in 2017-06

1 - Ask the Community 

2 - Search in Knowledge Base

3 - It seems if I accept to Pay for supporting is not an Option for me .(???) 

So , in conclusion , if you have any contact , please send me PM  -

Thanks for helping and your efforts , as always .