NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mnagie97's avatar
mnagie97
Aspirant
Jun 02, 2022

RBS50v2 won't connect

One day last week this satellite would not connect to the router.

It has been working fine for a long time.

I do see my other satellite with no problem.

I have reset it to defaults and even put the satellite right next to the router with no luck.

I hit the sync button and  eventually I do get a blue light so I guess it sees the router.

Still nothing.

I even got a new satellite and it didn't work either so its sounding like the router itself.

 

Does anyone have something else I can try.

4 Replies

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator

    Hello mnagie97,

     

    Welcome to the NETGEAR Community!!

     

    I understand that you are only able to see one of the satellites connected to your network. 

     

    Which firmware are you on? 

    What is the model version of the satellites synced to your RBR50?

     

    Best,

    Kevin

    Community Team

    • mnagie97's avatar
      mnagie97
      Aspirant

      V2.7.4.24

       

      I don't see a version.  I just see RBS50

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator

        Hi mnagie97,

         

        Please check your PM. 

         

        Best,

        Kevin

        Community Team